Support/Goals/2011Q2: Difference between revisions
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==Rapid Releases== | ==Rapid Releases== | ||
*{{ | *{{done|Develop and document workflows for keeping support current and responsive during rapid Firefox desktop releases}} (<u>Cheng</u>) [[Support/RapidRelease/Firefox_5_post_mortem|post mortem]] | ||
*{{ | *{{done|Establish and document KB documentation policies}} (<u>Michael</u>) [[Support/Goals/2011Q2/KB_Doc_Policies|Project page]] | ||
*{{ | *{{done|Establish localization policies}} (<u>Kadir</u>/Michael) [http://etherpad.mozilla.com:9000/sumo2011q2-goals-rapid-release-l10n Project page] | ||
==Integrate support into the Firefox UX== | ==Integrate support into the Firefox UX== | ||
*{{ | *{{risk|Finalize the feature page for the clean install feature}} (<u>Cheng</u>) [[Support/Firefox_Features/Clean_install|Project page]] | ||
*{{ | *{{done|Finalize the feature page for the clean profile feature}} (<u>Michael</u>) [[Support/Firefox_Features/Clean_up_user_profile|Project page]] | ||
==Metrics & Insights== | ==Metrics & Insights== | ||
*{{ | *{{done|Document and implement a strategy for integrating user feedback from a wide variety of sources (including Input and SUMO) to address key Engagement/SUMO/Engineering needs throughout the Firefox development cycle}} (<u>Cheng</u>; shared with QA) [[Firefox/Input/Feedback Strategy|Project page]] | ||
==Community== | ==Community== | ||
*{{ | *{{drop|Host QA sprint for the new Users & Group SUMO feature}} (<u>Kadir</u>; shared with WebQA) [http://etherpad.mozilla.com:9000/sumo2011q2-goals-users-groups-sprint Project page] | ||
*{{ | *{{done|Design, print and ship SUMO t-shirts for contributors}} (<u>Kadir</u>) [http://etherpad.mozilla.com:9000/sumo2011q2-goals-sumo-shirts Project page] | ||
*{{ | *{{miss|Streamline initial experience on Verbatim by reducing some of the legal hurdles such as the need to sign paperwork}} (<u>Kadir</u>) [http://etherpad.mozilla.com:9000/sumo2011q2-goals-streamlined-verbatim-experience Project page] | ||
*{{ | *{{miss|Stretch goal: Business cards for contributors}} (<u>Kadir</u>; shared with Community Engagement) [http://etherpad.mozilla.com:9000/business-cards-for-contributors Project page] | ||
==Strategic stuff== | ==Strategic stuff== | ||
*{{ | *{{miss|Develop 2011 services support strategy}} (<u>David</u>/Services FTE) [[Missing link to project page]] -- carrying over to Q3 and owned by Ibai | ||
*{{ | *{{done|Define and start internship project around user-to-user support metrics}} (<u>Cheng</u>/David) [[Support/Goals/2011Q2/Design Intern Project|Project page]] | ||
*{{ | *{{done|Hire 2 FTEs}} (<u>David</u>) | ||
==Development (needs to be finalized with James/SUMOdev)== | ==Development (needs to be finalized with James/SUMOdev)== | ||
*{{ | *{{done|Update SHOWFOR}} - [http://etherpad.mozilla.com:9000/2011-showfor Details] | ||
*{{ | *{{done|[[Support/Kitsune/Users_and_Groups|Users & Groups]]}} | ||
*{{ | *{{risk|[[Army_of_Awesome/Roadmap#Ideas_and_suggestions|Army of Awesome]]}} | ||
*{{ | *{{done|[[Support/Kitsune/private_messaging|Private Messaging]]}} | ||
*{{ | *{{miss|Finalize PRD and start implementation of Live Chat in Q2}} | ||
==Smaller tasks (not really proper goals)== | ==Smaller tasks (not really proper goals)== | ||
*{{ | *{{done|Decide what to do with showfor}} (<u>Michael</u>) - [http://etherpad.mozilla.com:9000/2011-showfor Details] | ||
*{{ | *{{done|Start to use PostCrash after releases and follow up with Socorro team about the future fixes/features}} (<u>Michael</u>) [[Support/PostCrash|Notes]] Marked as done <strike>but the emails have not actually been sent yet. There are just over a 1000 queued up. A new user name and password has to be added to the app so it can send email (due to be done today 7/1) and then the send email button needs to be clicked on the 10 campaigns</strike>. Emails have been sent. Lots of good notes - [[Support/PostCrash|Notes]] | ||
*{{ | *{{drop|New user tutorial mode}} (<u>Michael</u>) [[Support/Goals/2011Q2/New_user_tutorial|Project page]] | ||
*{{ | *{{miss|Get links to SUMO articles on mozilla.com where it makes sense}} (<u>Michael</u>) I talked to John Slater and he's on board; bugs filed but with no time to get them done in Q2. | ||
**[http://www.mozilla.com/en-US/firefox/features/ Desktop Features page] - [ | **[http://www.mozilla.com/en-US/firefox/features/ Desktop Features page] - [https://bugzilla.mozilla.org/show_bug.cgi?id=668571 Bug 668571] | ||
**[http://www.mozilla.com/en-US/mobile/features/ Mobile Features page] - [ | **[http://www.mozilla.com/en-US/mobile/features/ Mobile Features page] - [https://bugzilla.mozilla.org/show_bug.cgi?id=668581 Bug 668581] | ||
**[http://www.mozilla.com/en-US/mobile/sync/ Mobile Sync page] - [ | **[http://www.mozilla.com/en-US/mobile/sync/ Mobile Sync page] - [https://bugzilla.mozilla.org/show_bug.cgi?id=668584 Bug 668584] | ||
**[http://www.mozilla.com/en-US/mobile/faq/ Mobile FAQ page] - [ | **[http://www.mozilla.com/en-US/mobile/faq/ Mobile FAQ page] - [https://bugzilla.mozilla.org/show_bug.cgi?id=668589 Bug 668589] | ||
Latest revision as of 13:19, 4 July 2011
Rapid Releases
- [DONE] Develop and document workflows for keeping support current and responsive during rapid Firefox desktop releases (Cheng) post mortem
- [DONE] Establish and document KB documentation policies (Michael) Project page
- [DONE] Establish localization policies (Kadir/Michael) Project page
Integrate support into the Firefox UX
- [AT RISK] Finalize the feature page for the clean install feature (Cheng) Project page
- [DONE] Finalize the feature page for the clean profile feature (Michael) Project page
Metrics & Insights
- [DONE] Document and implement a strategy for integrating user feedback from a wide variety of sources (including Input and SUMO) to address key Engagement/SUMO/Engineering needs throughout the Firefox development cycle (Cheng; shared with QA) Project page
Community
- [DROPPED] Host QA sprint for the new Users & Group SUMO feature (Kadir; shared with WebQA) Project page
- [DONE] Design, print and ship SUMO t-shirts for contributors (Kadir) Project page
- [MISSED] Streamline initial experience on Verbatim by reducing some of the legal hurdles such as the need to sign paperwork (Kadir) Project page
- [MISSED] Stretch goal: Business cards for contributors (Kadir; shared with Community Engagement) Project page
Strategic stuff
- [MISSED] Develop 2011 services support strategy (David/Services FTE) Missing link to project page -- carrying over to Q3 and owned by Ibai
- [DONE] Define and start internship project around user-to-user support metrics (Cheng/David) Project page
- [DONE] Hire 2 FTEs (David)
Development (needs to be finalized with James/SUMOdev)
- [DONE] Update SHOWFOR - Details
- [DONE] Users & Groups
- [AT RISK] Army of Awesome
- [DONE] Private Messaging
- [MISSED] Finalize PRD and start implementation of Live Chat in Q2
Smaller tasks (not really proper goals)
- [DONE] Decide what to do with showfor (Michael) - Details
- [DONE] Start to use PostCrash after releases and follow up with Socorro team about the future fixes/features (Michael) Notes Marked as done
but the emails have not actually been sent yet. There are just over a 1000 queued up. A new user name and password has to be added to the app so it can send email (due to be done today 7/1) and then the send email button needs to be clicked on the 10 campaigns. Emails have been sent. Lots of good notes - Notes - [DROPPED] New user tutorial mode (Michael) Project page
- [MISSED] Get links to SUMO articles on mozilla.com where it makes sense (Michael) I talked to John Slater and he's on board; bugs filed but with no time to get them done in Q2.