Thunderbird/Thunderbird6.0SupportIssues: Difference between revisions

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== Thunderbird 6.0 Release issues ==
== Thunderbird 6.0 Release issues ==
=== Not so minor  ===
=== Not so minor  ===
# Thunderbird tags in a large folder like a bugmail folder sometimes get lost with Conversations add-on when archiving individual messages in a conversation, noticed in TB6 Beta 2 and 3, may have been around in TB5, may be CONDSTORE related since it happens with IMAP on mozilla.com i.e. Zimbra accounts - WORKAROUND Repair the folder, [https://bugzilla.mozilla.org/show_bug.cgi?id=678148#c15 possible fix for people to try out who know how to backup their email i.e. who are beta software friendly], [{{bug|678148}}]. [[https://bugzilla.mozilla.org/show_bug.cgi?id=678148#c16 fix has been coded but not landed in TB 7 or 8]]
# WINDOWS ONLY - increased spacing of lines in folder and thread pane, filters, compose and address book at 125% DPI - [{{bug|671611}}]; [[http://getsatisfaction.com/mozilla_messaging/tags/bug_671611 GS]]; REGRESSION ; [[http://getsatisfaction.com/mozilla_messaging/topics/display_line_spacing#reply_6413078 Workaround: custom userChrome.css]] - hopefully fix will land in TB10
# Cannot print multiple mails anymore [http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6 GS]. WORKAROUNDS - Change '''mail.operate_on_msgs_in_collapsed_threads''' to '''false'''.
# Address book disappeared - all my addresses gone in TB6 but autocomplete still works in mail composition. WORKAROUND restart thunderbird [http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone GS] [{{bug|682096}}]
# WINDOWS ONLY - increased spacing of lines in folder and thread pane, filters, compose and address book at 125% DPI - [{{bug|671611}}]; [[http://getsatisfaction.com/mozilla_messaging/tags/bug_671611 GS]]; REGRESSION ; [[http://getsatisfaction.com/mozilla_messaging/topics/display_line_spacing#reply_6413078 Workaround: custom userChrome.css]]
# Cannot " Import everything " in Import wizard since Thunderbird 6 [http://getsatisfaction.com/mozilla_messaging/topics/cannot_import_mail_settings_in_earlybird_8_0a2 GS] [{{bug|432902}}]
# Mac OS X Lion 10.7 Accessibility Issue Text to Speech not working (Regression: discovered in TB5) - [{{bug|674612}}], [[http://getsatisfaction.com/mozilla_messaging/topics/text_to_speech_tts_no_longer_reads_thunderbird_5_mail_in_mac_os_10_7_lion GS]]
# Mac OS X Lion 10.7 on TB 5: Various unsubstantiated issues that need someone e.g. a contributor to see if they are fixed in TB6, and QA and Triage if still present in TB6:
# Mac OS X Lion 10.7 on TB 5: Various unsubstantiated issues that need someone e.g. a contributor to see if they are fixed in TB6, and QA and Triage if still present in TB6:
## [[http://getsatisfaction.com/mozilla_messaging/tags/lion_hang Lion Hangs]]
## [[http://getsatisfaction.com/mozilla_messaging/tags/lion_hang Lion Hangs]]
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(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)
(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)


# Mac OS X Hardware acceleration seems to require discrete GPU on Macs with two GPUs which results in using more battery than the integrated non discrete GPU - apparently a bug since Firefox 4 and Thunderbird 5,  will be fixed hopefully soon by the Gecko folks for us - {{bug|646043}}, [{{bug|668552}}]
# Mac OS X Hardware acceleration seems to require discrete GPU on Macs with two GPUs which results in using more battery than the integrated non discrete GPU - apparently a bug since Firefox 4 and Thunderbird 5,  will be fixed hopefully soon by the Gecko folks for us - [{{bug|646043}} which could be a dup of {{bug|604135}}], [{{bug|668552}}] - [[https://bugzilla.mozilla.org/show_bug.cgi?id=646043#c12 fixed in Firefox 10 nightly build October 28, 2011 which means it will hopefully be fixed in TB 10 or sooner]]
# nntp related crash reported by Socorro in TB 5 - [{{bug|662228}}]
# nntp related crash reported by Socorro in TB 5 - [{{bug|662228}}]
# Deleting an attachment on a GMAP IMAP mail results in 2 emails: original + email with attachment deleted; this appears to have been a problem starting in TB 3.1 - [{{bug|679619}}], [[http://getsatisfaction.com/mozilla_messaging/topics/_detaching_attachment_does_not_delete_original_in_gmail GS]]
# Deleting an attachment on a GMAP IMAP mail results in 2 emails: original + email with attachment deleted; this appears to have been a problem starting in TB 3.1 - [{{bug|679619}}], [[http://getsatisfaction.com/mozilla_messaging/topics/_detaching_attachment_does_not_delete_original_in_gmail GS]]
# <del>Touchpad/trackpoint scrolling does not work with some versions of Synaptics drivers in Thunderbird 5</del> - fixed in TB7, 8 (as well as Firefox 7) - [{{bug|538189}}], REGRESSION
# <del>Thunderbird tags in a large folder like a bugmail folder sometimes get lost with Conversations add-on when archiving individual messages in a conversation, noticed in TB6 Beta 2 and 3, may have been around in TB5, may be CONDSTORE related since it happens with IMAP on mozilla.com i.e. Zimbra accounts</del> - WORKAROUND Repair the folder, [https://bugzilla.mozilla.org/show_bug.cgi?id=678148#c15 possible fix for people to try out who know how to backup their email i.e. who are beta software friendly], [{{bug|678148}}]. [[https://bugzilla.mozilla.org/show_bug.cgi?id=678148#c26 fix has landed in TB 7 for bug 678148 but might not solve the issue completely]] - similar issue with dovecot, [{{bug|675868}}] which [https://bugzilla.mozilla.org/show_bug.cgi?id=675868#c12 turns out to be a dovecot issue which is fixed by upgrading to dovecot 1.1]
# <del>Cannot print multiple mails anymore [http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6 GS]. WORKAROUNDS - Change '''mail.operate_on_msgs_in_collapsed_threads''' to '''false''' [{{bug|680446}}].</del> - fix backed out, so printing should work in TB7 Beta 3, TB8, TB9 etc
#<del>blanks at the end of email-address in Settings prevents displaying of inline images - [{{bug|68542}}],</del> fixed in TB9
# <s>Mac OS X Lion 10.7 Accessibility Issue Text to Speech not working (Regression: discovered in TB5) - [{{bug|674612}}], [[http://getsatisfaction.com/mozilla_messaging/topics/text_to_speech_tts_no_longer_reads_thunderbird_5_mail_in_mac_os_10_7_lion GS]]</s> - fixed in FF 10 / TB 10


=== Add-on Issues ===
=== Add-on Issues ===
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# Lightning 1.0b5 : wcap calendar are no more accessible with TB6 (works with TB5). [{{bug|679669}}], [[https://bugzilla.mozilla.org/attachment.cgi?id=553897 A patch is available]], please test it if you can.
# Lightning 1.0b5 : wcap calendar are no more accessible with TB6 (works with TB5). [{{bug|679669}}], [[https://bugzilla.mozilla.org/attachment.cgi?id=553897 A patch is available]], please test it if you can.
# McAfee Anti-Spam version 11 not compatible with Thunderbird 6 [[http://getsatisfaction.com/mozilla_messaging/topics/mcafee_anti_spam_fails Need answer on GS!!]]
# Kaspersky not compatible with Thunderbird 6 [[http://getsatisfaction.com/mozilla_messaging/topics/conflict_with_kaspersky Need answer on GS!!]]
== Non Thunderbird Add-On Issues like Anti-malware ==
see [[Thunderbird:Testing:Antivirus_Related_Performance_Issues#Problem_Antivirus_and_Anti-Malware_Packages]] for a anecdotal user-contributed list
# [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_slower_at_sending_emails#reply_6588919 Emsisoft Anti-Malware], Guard option - probably not compatible with TB 5, TB 6  and up - This is an Emsisoft issue possibly with post V5 beta software; it''s not a Thunderbird issue and requires them to update their software


== See Also ==
== See Also ==

Latest revision as of 21:53, 20 December 2011

Thunderbird 6.0 Release issues

Not so minor

  1. WINDOWS ONLY - increased spacing of lines in folder and thread pane, filters, compose and address book at 125% DPI - [bug 671611]; [GS]; REGRESSION ; [Workaround: custom userChrome.css] - hopefully fix will land in TB10
  2. Address book disappeared - all my addresses gone in TB6 but autocomplete still works in mail composition. WORKAROUND restart thunderbird GS [bug 682096]
  3. Cannot " Import everything " in Import wizard since Thunderbird 6 GS [bug 432902]
  4. Mac OS X Lion 10.7 on TB 5: Various unsubstantiated issues that need someone e.g. a contributor to see if they are fixed in TB6, and QA and Triage if still present in TB6:
    1. [Lion Hangs]
    2. [Lion Crash]
    3. [Lion Scrolling]
    4. [Lion startup] (needs to be started twice and diagonal slash through icon)
    5. Lion compose problems - WORKAROUNDS - restart TB, move compose window
    6. [Lion is "slow"]

Minor issues or issue fixed in TB 7 or future release

See Thunderbird 7 User Changes Page

(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)

  1. Mac OS X Hardware acceleration seems to require discrete GPU on Macs with two GPUs which results in using more battery than the integrated non discrete GPU - apparently a bug since Firefox 4 and Thunderbird 5, will be fixed hopefully soon by the Gecko folks for us - [bug 646043 which could be a dup of bug 604135], [bug 668552] - [fixed in Firefox 10 nightly build October 28, 2011 which means it will hopefully be fixed in TB 10 or sooner]
  2. nntp related crash reported by Socorro in TB 5 - [bug 662228]
  3. Deleting an attachment on a GMAP IMAP mail results in 2 emails: original + email with attachment deleted; this appears to have been a problem starting in TB 3.1 - [bug 679619], [GS]
  4. Touchpad/trackpoint scrolling does not work with some versions of Synaptics drivers in Thunderbird 5 - fixed in TB7, 8 (as well as Firefox 7) - [bug 538189], REGRESSION
  5. Thunderbird tags in a large folder like a bugmail folder sometimes get lost with Conversations add-on when archiving individual messages in a conversation, noticed in TB6 Beta 2 and 3, may have been around in TB5, may be CONDSTORE related since it happens with IMAP on mozilla.com i.e. Zimbra accounts - WORKAROUND Repair the folder, possible fix for people to try out who know how to backup their email i.e. who are beta software friendly, [bug 678148]. [fix has landed in TB 7 for bug 678148 but might not solve the issue completely] - similar issue with dovecot, [bug 675868] which turns out to be a dovecot issue which is fixed by upgrading to dovecot 1.1
  6. Cannot print multiple mails anymore GS. WORKAROUNDS - Change mail.operate_on_msgs_in_collapsed_threads to false [bug 680446]. - fix backed out, so printing should work in TB7 Beta 3, TB8, TB9 etc
  7. blanks at the end of email-address in Settings prevents displaying of inline images - [bug 68542], fixed in TB9
  8. Mac OS X Lion 10.7 Accessibility Issue Text to Speech not working (Regression: discovered in TB5) - [bug 674612], [GS] - fixed in FF 10 / TB 10

Add-on Issues

The following is an incomplete list of add-ons that have issues in Thunderbird 6. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>

(not in order,numbered for convenience)

  1. Lightning 1.0b5 : wcap calendar are no more accessible with TB6 (works with TB5). [bug 679669], [A patch is available], please test it if you can.
  2. McAfee Anti-Spam version 11 not compatible with Thunderbird 6 [Need answer on GS!!]
  3. Kaspersky not compatible with Thunderbird 6 [Need answer on GS!!]

Non Thunderbird Add-On Issues like Anti-malware

see Thunderbird:Testing:Antivirus_Related_Performance_Issues#Problem_Antivirus_and_Anti-Malware_Packages for a anecdotal user-contributed list

  1. Emsisoft Anti-Malware, Guard option - probably not compatible with TB 5, TB 6 and up - This is an Emsisoft issue possibly with post V5 beta software; its not a Thunderbird issue and requires them to update their software

See Also

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