Support/Weekly Meetings/Notes 2011-11-07: Difference between revisions

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*[http://moxie.jamessocol.com/bugstats/sumo/2011-11-08 11-08-11] tomorrow
*[http://moxie.jamessocol.com/bugstats/sumo/2011-11-08 11-08-11] tomorrow
*[http://moxie.jamessocol.com/bugstats/sumo/2011-11-15 11-15-11] next week
*[http://moxie.jamessocol.com/bugstats/sumo/2011-11-15 11-15-11] next week
*SUMOdev starting on the Karma dashboard implementation is starting this week


== Roundtable ==
== Roundtable ==
'''Add your comments and questions here!'''
* Cheng to check what's happening with updates for 3.6 and the "what's new page"
* Crystal posted updates to the [https://bugzilla.mozilla.org/show_bug.cgi?id=694075 feature of collecting information about why an article wasn't helpful]


== Firefox Status Update ==
== Firefox Status Update ==
*Firefox 8 launches tomorrow. New Beta, Aurora and Nightlies should be out by Thursday or so.
*Firefox 8 launches tomorrow. New Beta, Aurora and Nightlies should be out by Thursday or so.
** Working on list of potential problems today.
** Cheng working on list of potential problems today and finding out whether or not we're doing a what's new page
** Maybe we should have another SUMO day in the support forum when/if we do a major update notice to Fx 3.6 users
** We can add a prominent link to the [https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox common questions] article on the home page for new fx 8 users
* Cheng to post a list of Extensions that are and are not affected by this version, regarding the deactivation of extensions


== Metrics ==
== Metrics ==
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
** Kadir mentions the uptake on the number of unhelpful votes, Cheng points out that it's probably caused by the feature that Thread Owners can vote on replies now.
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific]


Latest revision as of 17:58, 7 November 2011

Meeting Details

Mondays (meeting duration approx. 30-45 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

  • 11-08-11 tomorrow
  • 11-15-11 next week
  • SUMOdev starting on the Karma dashboard implementation is starting this week

Roundtable

Firefox Status Update

  • Firefox 8 launches tomorrow. New Beta, Aurora and Nightlies should be out by Thursday or so.
    • Cheng working on list of potential problems today and finding out whether or not we're doing a what's new page
    • Maybe we should have another SUMO day in the support forum when/if we do a major update notice to Fx 3.6 users
    • We can add a prominent link to the common questions article on the home page for new fx 8 users
  • Cheng to post a list of Extensions that are and are not affected by this version, regarding the deactivation of extensions

Metrics

  • SUMO
    • Kadir mentions the uptake on the number of unhelpful votes, Cheng points out that it's probably caused by the feature that Thread Owners can vote on replies now.
  • Mobile specific

Knowledge Base

Mobile

Services

Support Forum

Live Chat

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