Thunderbird/Thunderbird10.0SupportIssues: Difference between revisions
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[ | [Thanks to those who helped us on [[Thunderbird/Support/SupportDay/2012-02-02|the February 2, 2012 Thunderbird support day]]! ''The next support day is currently scheduled for March 14, 2012''] | ||
TB10 was released January 31, 2012 at approximately 1p.m. Pacific | * TB10.0.0 was released January 31, 2012 at approximately 1p.m. Pacific | ||
* TB 10.0.1 was released February 12, 2012 | |||
* TB 10.0.2 was released February 16, 2012 | |||
__TOC__ | __TOC__ | ||
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=== Not so minor === | === Not so minor === | ||
(not in order) | (not in order) | ||
# LDAP fails due to LDAP Server SSL error (i.e. this is not a Thunderbird or Firefox bug!), WORKAROUND - upgrade LDAP server with SSL fix e.g. [{{bug|723551}}] - '''Please use the [http://getsatisfaction.com/mozilla_messaging/tags/tb10sslproblem tb10sslproblem]''' tag for these issues in GS - Unfortunately [http://forums.kerio.com/t/21177/-gt-gt-gt-important-jan-2012-microsoft-patch-kb2585542-breaks-kerio-outlook-connector-ssl/ update to Kerio Connect 7.3.1 patch 2] DID NOT fix the LDAPS issues with TB 10.0 and Kerio Connect. | |||
# | # IMAP SSL/TLS Server don't work after TB9->TB10 upgrade due to IMAP servers that haven't fixed an old SSL bug that TB10/FF10 fixed (similar issue to the LDAP issue in {{bug|723551}}); So far this SSL bug has only manifested itself in IceWarp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk :[[http://getsatisfaction.com/mozilla_messaging/topics/imap_access_problem_after_upgrade_to_v_10 GS1]]; [{{bug|723109}}] which apparently is a dup of: {{bug|702111}}; '''WORKAROUND''': [https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird"]; '''Real Solution''': [{{bug|723109#c32}}] ; [{{bug|702111}}] ; '''Please use the [http://getsatisfaction.com/mozilla_messaging/tags/tb10sslproblem tb10sslproblem]''' tag for these issues in GS | ||
# Ask Updater and Ask Toolbar run while Thunderbird is running and take up excessive CPU: Workaround: uninstall ASK Updater and ASK Toolbar', [[https://getsatisfaction.com/mozilla_messaging/topics/high_cpu_usage_causing_fan_to_increase_in_speed GS]] - '''NOT a Thunderbird problem''' | |||
=== Minor issues or issues fixed in TB 11 or future release === | === Minor issues or issues fixed in TB 11 or future release === | ||
| Line 15: | Line 18: | ||
(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux) | (not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux) | ||
# <del>Crash when trying to import from Outlook [[http://getsatisfaction.com/mozilla_messaging/tags/bug_723105 GS]] [{{bug|723105}}]</del> - fixed in TB 10.0.1 | |||
# Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: '''WORKAROUND''': delete non standard protocols from your HTML signatures and change all relative links to file:/// links - [[http://getsatisfaction.com/mozilla_messaging/topics/sending_of_message_failed_attachment_error GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/error_while_sending_message-nv20y GS2]] - [http://getsatisfaction.com/mozilla_messaging/tags/tb10signature Please tag any other topics "tb10signature"] - Fixed in TB 11 in {{bug|714825}} | |||
# <del>Not all Attachments are shown by Thunderbird when those attachments are sent in a non standard way by Outlook and other email clients - [{{bug|674473|reopened bug 674473 after a partial fix in TB8}}] - '''WORKAROUND''': [https://addons.mozilla.org/en-US/thunderbird/addon/show-all-body-parts Show All Body Parts Add-on] until we get a real code fix; '''given the nature of MIME and the MIME code, this is not a trivial problem to fix''' - This has been a problem since Thunderbird 5;</del> '''Rest of the fix is in TB 11''' i.e. Make MIME parts in a multipart/related context that are not referred to or cannot be displayed inline available as attachments again (MS's mailer, mail system of some companies, still continues to send multipart/related mail to send broken non standards compliant email with PDF file etc. in it)- [{{bug|674473}}] - fixed i.e. worked around Outlook's non compliance with standards in TB 11 and ESR 10.0.3 | |||
=== Add-on Issues === | === Add-on Issues === | ||
| Line 24: | Line 29: | ||
# MoreLayouts 2.2 is broken, apparently [https://addons.mozilla.org/en-US/firefox/addon/morelayouts/versions/?src=external-mozdev MoreLayouts 2.3] fixes the problem -[[http://getsatisfaction.com/mozilla_messaging/topics/strange_screen_on_thunderbird_10 GS1]] | # MoreLayouts 2.2 is broken, apparently [https://addons.mozilla.org/en-US/firefox/addon/morelayouts/versions/?src=external-mozdev MoreLayouts 2.3] fixes the problem -[[http://getsatisfaction.com/mozilla_messaging/topics/strange_screen_on_thunderbird_10 GS1]] | ||
# '''Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10''' for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [[http://getsatisfaction.com/mozilla_messaging/topics/using_lightning_with_thunderbird_10 GS1]]. [[http://getsatisfaction.com/mozilla_messaging/topics/i_have_lost_my_calendar_lightning Canonical topic, GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/ridiculously_fast_version_number_jumps_of_thunderbird GS3]], [[http://getsatisfaction.com/mozilla_messaging/topics/updated_to_10_0_lost_lightning GS4]], [[http://getsatisfaction.com/mozilla_messaging/topics/disappearance_of_lightning GS5]], [[http://getsatisfaction.com/mozilla_messaging/topics/with_thunderbird_10_lost_calender_data GS6]], [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_is_gone GS7]], [[http://getsatisfaction.com/mozilla_messaging/topics/calender_loss GS8]], [[http://getsatisfaction.com/mozilla_messaging/topics/upgraded_to_thunderbird10_0_and_lost_lightning GS9]], [[http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_revert_back_to_a_previous_version_installed_version_of_thunderbird GS10]] - Investigating whether this is a Lightning a bug, a bug in Thunderbird add-on upgrade process and whether this can be lessened using a screenshot by screenshot (a video might help too) tutorial on Lightning upgrades | |||
== Daily Support Reports == | == Daily Support Reports == | ||
| Line 30: | Line 36: | ||
=== February 1, 2012 === | === February 1, 2012 === | ||
(all times are UTC) | (all times are UTC) | ||
# '''Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10''' for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [[http://getsatisfaction.com/mozilla_messaging/topics/using_lightning_with_thunderbird_10 GS1]]. [[http://getsatisfaction.com/mozilla_messaging/topics/i_have_lost_my_calendar_lightning Canonical topic, GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/ridiculously_fast_version_number_jumps_of_thunderbird GS3]], [[http://getsatisfaction.com/mozilla_messaging/topics/updated_to_10_0_lost_lightning GS4]], [[http://getsatisfaction.com/mozilla_messaging/topics/disappearance_of_lightning GS5]], [[http://getsatisfaction.com/mozilla_messaging/topics/with_thunderbird_10_lost_calender_data GS6]], [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_is_gone GS7]] | # '''Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10''' for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [[http://getsatisfaction.com/mozilla_messaging/topics/using_lightning_with_thunderbird_10 GS1]]. [[http://getsatisfaction.com/mozilla_messaging/topics/i_have_lost_my_calendar_lightning Canonical topic, GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/ridiculously_fast_version_number_jumps_of_thunderbird GS3]], [[http://getsatisfaction.com/mozilla_messaging/topics/updated_to_10_0_lost_lightning GS4]], [[http://getsatisfaction.com/mozilla_messaging/topics/disappearance_of_lightning GS5]], [[http://getsatisfaction.com/mozilla_messaging/topics/with_thunderbird_10_lost_calender_data GS6]], [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_is_gone GS7]], [[http://getsatisfaction.com/mozilla_messaging/topics/calender_loss GS8]], [[http://getsatisfaction.com/mozilla_messaging/topics/upgraded_to_thunderbird10_0_and_lost_lightning GS9]], [[http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_revert_back_to_a_previous_version_installed_version_of_thunderbird GS10]] | ||
# Lightning 1.2 is invisible (perhaps a Kaspersky issue?) - [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_1_2_enabled_but_invisible GS1]] | # Lightning 1.2 is invisible (perhaps a Kaspersky issue?) - [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_1_2_enabled_but_invisible GS1]] | ||
# | # Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: '''WORKAROUND''': delete non standard protocols from your HTML signatures and change all relative links to file:/// links [[http://getsatisfaction.com/mozilla_messaging/topics/sending_of_message_failed_attachment_error GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/error_while_sending_message-nv20y GS2]] - [http://getsatisfaction.com/mozilla_messaging/tags/tb10signature Please tag any other topics "tb10signature"] | ||
# AVG doesn't work with TB10 - [[http://getsatisfaction.com/mozilla_messaging/topics/newest_thunderbird_update_doesnt_work_with_avg_anti_virus GS1], [[http://getsatisfaction.com/mozilla_messaging/topics/avg_and_version_10_thunderbird GS2]] - [http://getsatisfaction.com/mozilla_messaging/tags/avgtb10 Please tag any other topics "avgtb10"] | # AVG doesn't work with TB10 - [[http://getsatisfaction.com/mozilla_messaging/topics/newest_thunderbird_update_doesnt_work_with_avg_anti_virus GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/avg_and_version_10_thunderbird GS2]] - [http://getsatisfaction.com/mozilla_messaging/tags/avgtb10 Please tag any other topics "avgtb10"] | ||
# Multiple icons in Windows Taskbar - [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_10_0_windows_7_pinned_taskbar_icon SOLUTION in GS - unpin original, pin the new Thunderbird] | # Multiple icons in Windows Taskbar - [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_10_0_windows_7_pinned_taskbar_icon SOLUTION in GS - unpin original, pin the new Thunderbird] | ||
=== February 2, 2012 === | === February 2, 2012 === | ||
(selected potential issues) | (selected potential issues) | ||
# Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: '''WORKAROUND''': delete non standard protocols from your HTML signatures and change all relative links to file:/// links | |||
# IMAP SSL/TLS Server don't work after TB9->TB10 upgrade apparently it only affects ice warp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk : GS: http://getsatisfaction.com/mozilla_messaging/topics/imap_access_problem_after_upgrade_to_v_10 https://bugzilla.mozilla.org/show_bug.cgi?id=723109 apparently a dup of: https://bugzilla.mozilla.org/show_bug.cgi?id=702111 WORKAROUND: "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird" https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 Real Solution: https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 , https://bugzilla.mozilla.org/show_bug.cgi?id=702111 | |||
=== February 3, 2012 === | === February 3, 2012 === | ||
Latest revision as of 21:47, 12 March 2012
[Thanks to those who helped us on the February 2, 2012 Thunderbird support day! The next support day is currently scheduled for March 14, 2012]
- TB10.0.0 was released January 31, 2012 at approximately 1p.m. Pacific
- TB 10.0.1 was released February 12, 2012
- TB 10.0.2 was released February 16, 2012
Thunderbird 10.0 issues
Not so minor
(not in order)
- LDAP fails due to LDAP Server SSL error (i.e. this is not a Thunderbird or Firefox bug!), WORKAROUND - upgrade LDAP server with SSL fix e.g. [bug 723551] - Please use the tb10sslproblem tag for these issues in GS - Unfortunately update to Kerio Connect 7.3.1 patch 2 DID NOT fix the LDAPS issues with TB 10.0 and Kerio Connect.
- IMAP SSL/TLS Server don't work after TB9->TB10 upgrade due to IMAP servers that haven't fixed an old SSL bug that TB10/FF10 fixed (similar issue to the LDAP issue in bug 723551); So far this SSL bug has only manifested itself in IceWarp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk :[GS1]; [bug 723109] which apparently is a dup of: bug 702111; WORKAROUND: "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird"; Real Solution: [bug 723109#c32] ; [bug 702111] ; Please use the tb10sslproblem tag for these issues in GS
- Ask Updater and Ask Toolbar run while Thunderbird is running and take up excessive CPU: Workaround: uninstall ASK Updater and ASK Toolbar', [GS] - NOT a Thunderbird problem
Minor issues or issues fixed in TB 11 or future release
See Thunderbird 11 User Changes Page
(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)
Crash when trying to import from Outlook [GS] [bug 723105]- fixed in TB 10.0.1- Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links - [GS1], [GS2] - Please tag any other topics "tb10signature" - Fixed in TB 11 in bug 714825
Not all Attachments are shown by Thunderbird when those attachments are sent in a non standard way by Outlook and other email clients - [reopened bug 674473 after a partial fix in TB8] - WORKAROUND: Show All Body Parts Add-on until we get a real code fix; given the nature of MIME and the MIME code, this is not a trivial problem to fix - This has been a problem since Thunderbird 5;Rest of the fix is in TB 11 i.e. Make MIME parts in a multipart/related context that are not referred to or cannot be displayed inline available as attachments again (MS's mailer, mail system of some companies, still continues to send multipart/related mail to send broken non standards compliant email with PDF file etc. in it)- [bug 674473] - fixed i.e. worked around Outlook's non compliance with standards in TB 11 and ESR 10.0.3
Add-on Issues
The following is an incomplete list of add-ons that have issues in Thunderbird 10. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>
(not in order,numbered for convenience)
- MoreLayouts 2.2 is broken, apparently MoreLayouts 2.3 fixes the problem -[GS1]
- Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10 for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [GS1]. [Canonical topic, GS2], [GS3], [GS4], [GS5], [GS6], [GS7], [GS8], [GS9], [GS10] - Investigating whether this is a Lightning a bug, a bug in Thunderbird add-on upgrade process and whether this can be lessened using a screenshot by screenshot (a video might help too) tutorial on Lightning upgrades
Daily Support Reports
(selected dates starting the day after release day which will probably be February 1, 2012; can't do this for every day obviously :-) !)
February 1, 2012
(all times are UTC)
- Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10 for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [GS1]. [Canonical topic, GS2], [GS3], [GS4], [GS5], [GS6], [GS7], [GS8], [GS9], [GS10]
- Lightning 1.2 is invisible (perhaps a Kaspersky issue?) - [GS1]
- Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links [GS1], [GS2] - Please tag any other topics "tb10signature"
- AVG doesn't work with TB10 - [GS1], [GS2] - Please tag any other topics "avgtb10"
- Multiple icons in Windows Taskbar - SOLUTION in GS - unpin original, pin the new Thunderbird
February 2, 2012
(selected potential issues)
- Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links
- IMAP SSL/TLS Server don't work after TB9->TB10 upgrade apparently it only affects ice warp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk : GS: http://getsatisfaction.com/mozilla_messaging/topics/imap_access_problem_after_upgrade_to_v_10 https://bugzilla.mozilla.org/show_bug.cgi?id=723109 apparently a dup of: https://bugzilla.mozilla.org/show_bug.cgi?id=702111 WORKAROUND: "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird" https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 Real Solution: https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 , https://bugzilla.mozilla.org/show_bug.cgi?id=702111