Support/Weekly Meetings/Notes 2012-04-23: Difference between revisions

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== Sumo Development Update ==
== Sumo Development Update ==
* Current SUMO development sprint – [http://scrumbu.gs/projects/sumo/2012.7/ 2012.7]. [http://scrumbu.gs/projects/sumo/2012.8/ Next one] starts tomorrow.
* started unification of search (KB articles and forum posts ranked instead of in buckets)
* Kadir is collecting feedback on the current [https://docs.google.com/spreadsheet/ccc?key=0AlD_Sn4rUI7VdFRQaktNUUk2T2t5SHFNa3lmS1ExTXc&rm=full&pli=1#gid=0 2012 roadmap] and a way to plan for the future that involves the whole community


== [http://www.youtube.com/watch?v=a51J36i5w7c#t=7m55s UX] ==
* We had to update the schedule of the paper prototyping due to administration issues. Paper prototyping will probably start on May 14 and last for a week
* We will have final wire frames a week later on May 25.
* Visual design will start on May 28th and the implementation will be coordinated soon after.
* Since Bram needs to spent more time on preparing the paper prototypes than initially anticipated he will only be able to spent a small amount of time for help with the UX of new features during the next 3 weeks.
*http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf


== UX ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=12m14s Roundtable] ==
*'''Please add your comments, questions and updates here.'''


== Roundtable ==
* Can we get a update of when sumo will have browserid installed - satdav
*'''Please add your comments, questions and updates here.'''
** Not soon (later this year, but it's low priority). This requires JS, which may interfere with troubleshooting. SUMO will likely be among the last Mozilla websites to adopt it, because we have the least experienced visitors. Other Mozilla websites (like MDN) are currently testing it out.
* https://bugzilla.mozilla.org/show_bug.cgi?id=732204 - accessibility bug


== Firefox Status Update ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=17m54s Firefox Status Update] ==
* Firefox 12 releases tomorrow.  New crashes, but that's about it on issues.
* 3.6 is officially EoL and XP-SP1/2000 are EoL in 13.


 
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=25m41s Metrics] ==
== Metrics ==
* Last chance to tell Kadir if there's something in the SUMO google doc that's not in the KPI dashboards you'ld like to keep an eye every week.
* Mozilla might be moving to different analytics software. Still needs approval from governance.
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard]
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard]
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO]
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== Community ==
== Community ==


== Knowledge Base ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=41m23s Knowledge Base] ==
 
*[https://support.mozilla.org/en-US/forums/knowledge-base-articles Style guide workshop still happening in the KB forum.]
*[https://wiki.mozilla.org/Support/KB/Meetings/2012-04-19 Last week's KB meeting notes] (includes action items). The wiki page for Thursday's meeting is [https://wiki.mozilla.org/Support/KB/Meetings/2012-04-26 here].
*Firefox for mobile Beta is coming soon. Michelle has done a lot of work on mobile articles. If you'd like to help, look for [NativeUI] in the [https://support.mozilla.org/en-US/contributors/need-changes list of articles that need updates].
*There are lots of updates to start working on for Firefox 13 for desktop. [https://wiki.mozilla.org/Firefox/Flight_Tracking#Firefox_13:_Desktop These features] will require a number of updates and some new articles as well.
*Firefox 12 will be released tomorrow. We're still looking for someone to lead a breaking issues team. Right now the biggest issues we looking at are the [https://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported EOL of Firefox 3.6] and the [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp end of support for some versions of Windows XP] and [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-windows-2000 Windows 2000].


== Mobile ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=42m57s Mobile] ==
* Beta should be released as soon as possible after the 24th. Still some blockers.


== Services ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=46m1s Services] ==


== Support Forum ==
== [http://www.youtube.com/watch?v=a51J36i5w7c#t=47m55s Support Forum] ==
*Please do not recommend Firefox ESR to individual users. [https://support.mozilla.org/en-US/forums/contributors/708309?last=46322#post-46274 Recommendations for Firefox 3.6 users and users of unsupported systems are summed up in this forum thread].
* This Thursday should be SUMO day, but let's ask Madalina for confirmation.

Latest revision as of 05:02, 24 April 2012

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

  • Current SUMO development sprint – 2012.7. Next one starts tomorrow.
  • started unification of search (KB articles and forum posts ranked instead of in buckets)
  • Kadir is collecting feedback on the current 2012 roadmap and a way to plan for the future that involves the whole community

UX

  • We had to update the schedule of the paper prototyping due to administration issues. Paper prototyping will probably start on May 14 and last for a week
  • We will have final wire frames a week later on May 25.
  • Visual design will start on May 28th and the implementation will be coordinated soon after.
  • Since Bram needs to spent more time on preparing the paper prototypes than initially anticipated he will only be able to spent a small amount of time for help with the UX of new features during the next 3 weeks.
  • http://people.mozilla.com/~bpitoyo/sumo/sumo-wireframes.pdf

Roundtable

  • Please add your comments, questions and updates here.
  • Can we get a update of when sumo will have browserid installed - satdav
    • Not soon (later this year, but it's low priority). This requires JS, which may interfere with troubleshooting. SUMO will likely be among the last Mozilla websites to adopt it, because we have the least experienced visitors. Other Mozilla websites (like MDN) are currently testing it out.
  • https://bugzilla.mozilla.org/show_bug.cgi?id=732204 - accessibility bug

Firefox Status Update

  • Firefox 12 releases tomorrow. New crashes, but that's about it on issues.
  • 3.6 is officially EoL and XP-SP1/2000 are EoL in 13.

Metrics

  • Last chance to tell Kadir if there's something in the SUMO google doc that's not in the KPI dashboards you'ld like to keep an eye every week.
  • Mozilla might be moving to different analytics software. Still needs approval from governance.
  • KPI Dashboard
  • SUMO
  • Mobile specific

Community

Knowledge Base

Mobile

  • Beta should be released as soon as possible after the 24th. Still some blockers.

Services

Support Forum

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