User talk:MadMatt/CommonKB: Difference between revisions
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(Created page with "<p>Current situation </p><p>Thunderbird and Firefox run two completely separate copies of Kitsune with mixed results. </p><p>Proposal </p><p>The two copies be merged in the back ...") |
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=Current situation= | |||
Thunderbird and Firefox run two completely separate copies of Kitsune with mixed results. | |||
=Proposal= | |||
The two copies be merged in the back end and kitsune be modified to support there being more than one lot of support articles. Much of the support documentation for Firefox and Thunderbird are fairly common. Firewalls, anti virus programs and core preferences. To reduce the duplication and enhance the speed at which articles get to the user interface of the web site, it would be appropriate to combine these articles as much as possible. | |||
==Changes to Kitsune== | |||
*Remove all hard coded references to Firefox (most of this was done in porting it for use with Thunderbird, but there is sure to be some others there somewhere) | |||
*Include a showfor that uses the "applies to list" (list of programs that the article can be approved for) | |||
*Include an "approved for" tagging system which can be used by the search and other API's to load only the correct articles in the correct web site. | |||
==Process New article== | |||
**When the article author writes an article, they tick the flag to submit for approval for the applies to list. | |||
**Each of the listed programs can be approved independently. ie The Firefox folk can approve the article for SUMO, latter a TB person can approve the article for SUMOMO. | |||
**Any article edit can remove a program from the applies to list, or add one. | |||
==Editing Articles== | |||
*Someone locates an article that was originally approved for FF and edit it to include a TB specific paragraph so they use the TB showfor, and submit the article for approval to both FF and TB. They might also showfor to hide FF specifics at the same time as adding the Tb information and submit as per a new article. | |||
The corresponding web sites and search processes then filter from the common store to produce the article lists and search results, this process is more complex from the editing and approval process, but it reduces duplication, does not enforce to much structure. The ability to repurpose existing articles where the apply to more than one program without having to copy and paste them from place to place and duplicate the maintenance process (more problematic than the initial authoring) has to be a step forward. | |||
Latest revision as of 05:37, 22 April 2012
Current situation
Thunderbird and Firefox run two completely separate copies of Kitsune with mixed results.
Proposal
The two copies be merged in the back end and kitsune be modified to support there being more than one lot of support articles. Much of the support documentation for Firefox and Thunderbird are fairly common. Firewalls, anti virus programs and core preferences. To reduce the duplication and enhance the speed at which articles get to the user interface of the web site, it would be appropriate to combine these articles as much as possible.
Changes to Kitsune
- Remove all hard coded references to Firefox (most of this was done in porting it for use with Thunderbird, but there is sure to be some others there somewhere)
- Include a showfor that uses the "applies to list" (list of programs that the article can be approved for)
- Include an "approved for" tagging system which can be used by the search and other API's to load only the correct articles in the correct web site.
Process New article
- When the article author writes an article, they tick the flag to submit for approval for the applies to list.
- Each of the listed programs can be approved independently. ie The Firefox folk can approve the article for SUMO, latter a TB person can approve the article for SUMOMO.
- Any article edit can remove a program from the applies to list, or add one.
Editing Articles
- Someone locates an article that was originally approved for FF and edit it to include a TB specific paragraph so they use the TB showfor, and submit the article for approval to both FF and TB. They might also showfor to hide FF specifics at the same time as adding the Tb information and submit as per a new article.
The corresponding web sites and search processes then filter from the common store to produce the article lists and search results, this process is more complex from the editing and approval process, but it reduces duplication, does not enforce to much structure. The ability to repurpose existing articles where the apply to more than one program without having to copy and paste them from place to place and duplicate the maintenance process (more problematic than the initial authoring) has to be a step forward.