Thunderbird/StatusMeetings/2012-04-24/SupportAppendix: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 476/640 = 74% (2 weeks ago:78%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...")
 
 
(4 intermediate revisions by the same user not shown)
Line 1: Line 1:
== Get Satisfaction Detailed Report ==
== Get Satisfaction Detailed Report ==
(see stats graphic section)
(see stats graphic section)
# sadness = 476/640 = 74% (2 weeks ago:78%)  
# sadness = 441/601 = 73% (2 weeks ago:74%)  
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 28,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_in_both_modes_suspect_an_addon_how_can_i_disable_addons_if_i_cant_open_it
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/_message_size_exceeded_sending_from_thunderbird_via_yahoo
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/an_error_occurred_sending_mail_the_mail_server_sent_an_incorrect_greeting_4_4_5_too_many_connections_to_this
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/remove_folder-1m8p54
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/message_opens_in_draft_format
#* 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_activates_links_in_my_messages
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/unable_to_download_teranews_feed_using_tb_account
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/how_to_install_thunderbird
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 205,sfhowes (v);162,stan_647060 (v);149,matt_678579 (v);110,anje_yelf (v);85,chrisramsden (v);80,christ (v);165,wayne_mery (v);19,oeekker (v);15,rsx11m (v);12,bernd_s (v);11,finitarry (v);10,san_2972983 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: boooo aka katiep, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 192/10, Tue 181/7, Wed 196/9, Thu 199/7, Fri 181/7, Sat 127/7, Sun 140/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 05:29, 24 April 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 441/601 = 73% (2 weeks ago:74%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 205,sfhowes (v);162,stan_647060 (v);149,matt_678579 (v);110,anje_yelf (v);85,chrisramsden (v);80,christ (v);165,wayne_mery (v);19,oeekker (v);15,rsx11m (v);12,bernd_s (v);11,finitarry (v);10,san_2972983 (v);(gethappykludged-m.rb)
  4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 192/10, Tue 181/7, Wed 196/9, Thu 199/7, Fri 181/7, Sat 127/7, Sun 140/4 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

16-April222012-Community stats for Mozilla Messaging.png

Retrieved from "https://wiki.allizom.org/index.php?title=Thunderbird/StatusMeetings/2012-04-24/SupportAppendix&oldid=423564"