Support/Weekly Meetings/Agenda 2008-02-11: Difference between revisions

Latest revision as of 18:51, 11 February 2008

Support » Weekly Meetings » 2008-02-11

Sumo

Performance issues
- Log out [1]
- Caching [2]
Weekly metrics [3]
- Top 5 search strings account for < 5% of total searches
- Top 100 is < 18% of total searches
- Increased searches for update, updates
0.5 milestone status (localization) [4]
0.6 milestone status (in-product help) [5]
- Create new start page [6]
- ...then create separate in-product landing page [7]
Suggested 0.7 milestone: Improve the forums
- Topic answered
- Better theme
- More...
In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
Candidate revisions to Mozilla's web site privacy policy

Knowledge Base

I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [8][9]
- Could use a document on SHOWFOR.
6 new requests, 0 new articles
No new contributors
We had our first case of vandalism.
- Staging system prevented it from ever going live.
- Highlighted a lack of ability to ban by IP [10].
Still a lot of comment traffic. Text and bolding still needs work [11]

Forums

25-50% increase in threads, probably due to the 2.0.0.12 upgrade
- Lots of firewall issues
- Looking into using trolly's EnumProcess.[12]
Software upgraded.
- Mostly bug fixes.
- Added "Report a post" feature.
- Looking for feedback on the biggest problems. [13]
  - Some of the most annoying problems are not forum specific - cache bug makes us lose textarea contents when pressing back.

Live Chat

Status? (contributors, traffic, software, etc.)

@@ Line 5: / Line 5: @@
 ** Log out [https://bugzilla.mozilla.org/show_bug.cgi?id=415306]
 ** Caching [https://bugzilla.mozilla.org/show_bug.cgi?id=413936]
 * Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
+** Top 5 search strings account for < 5% of total searches
+** Top 100 is < 18% of total searches
+** Increased searches for update, updates
 * 0.5 milestone status (localization) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&target_milestone=0.5&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
 * 0.6 milestone status (in-product help) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&target_milestone=0.6&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
@@ Line 15: / Line 18: @@
 ** More...
 * In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
+* [http://groups.google.com/group/mozilla.governance/browse_frm/thread/28d00324058324d6 Candidate revisions to Mozilla's web site privacy policy]
 '''Knowledge Base'''
 * I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [https://bugzilla.mozilla.org/show_bug.cgi?id=413197][https://bugzilla.mozilla.org/show_bug.cgi?id=416272]
@@ Line 20: / Line 24: @@
 * 6 new requests, 0 new articles
 * No new contributors
-* We had our fist case of vandalism.
+* We had our first case of vandalism.
 ** Staging system prevented it from ever going live.
 ** Highlighted a lack of ability to ban by IP [https://bugzilla.mozilla.org/show_bug.cgi?id=409942].
-* Still a lot of comment traffic.
+* Still a lot of comment traffic. Text and bolding still needs work [http://ilias.ca/sumo/feedback.png]
 '''Forums'''
-* 25-50% increase in threads, probably due to the upgrade
+* 25-50% increase in threads, probably due to the 2.0.0.12 upgrade
 ** Lots of firewall issues
-** Looking into using trolly's EnumProcess.
+** Looking into using trolly's EnumProcess.[http://www.trolly.homepage.t-online.de/tools.html]
 * Software upgraded.
 ** Mostly bug fixes.
 ** Added "Report a post" feature.
 ** Looking for feedback on the biggest problems. [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=9601&forumId=3]
-*** Some of the most annoying problems are not forum specific - cache bug makes use lose textarea contents when pressing back.
+*** Some of the most annoying problems are not forum specific - cache bug makes us lose textarea contents when pressing back.
 '''Live Chat'''
 * Status? (contributors, traffic, software, etc.)

Support/Weekly Meetings/Agenda 2008-02-11: Difference between revisions

Latest revision as of 18:51, 11 February 2008

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