Support/Weekly Meetings/Agenda 2008-05-12: Difference between revisions

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(New page: <small>Support » Weekly Meetings » 2008-05-05</small> '''Sumo''' * Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA...)
 
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<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-05-05</small>
<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-05-12</small>


'''Sumo'''
'''Sumo'''
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
* Redefined KB scope
* SUMO Day schedule/planning
* Contributor Home Page redesign [http://support.mozilla.com/en-US/kb/DRAFT+-+Contributor+Home+Page Draft][https://bugzilla.mozilla.org/show_bug.cgi?id=427564 bug]
* Performance update


'''Knowledge Base'''
'''Knowledge Base'''
* Status
* Bugzilla: 2 new article requests [https://bugzilla.mozilla.org/show_bug.cgi?id=432268][https://bugzilla.mozilla.org/show_bug.cgi?id=432635],  1 article bug fixed [https://bugzilla.mozilla.org/show_bug.cgi?id=428718]
* Knowledge base contributor survey was sent.
** 55 people have done the survey / 351 invites sent
** Latest response was yesterday, so the survey is still open.
** [http://app.sgizmo.com/reports/15640/35352/PBMX0AMQN6077TGD144VZTTP2JF1BL/ Report on data so far].


'''Forums'''
'''Forums'''
* Status?
* Thread count down again, probably just following the site-wide numbers
* np's laptop is back in business
* Any further thoughts on using contributor forum for more kinds of discussion?
** What kinds? --[[User:Cilias|ChrisI]] 09:52, 12 May 2008 (PDT)


'''Live Chat'''
'''Live Chat'''
* Status?
* Working with a few new contributors
* Researching ways to make coordinating easier, ie making sure shifts are covered and letting people plan ahead to open outside hours
** Room booking software seems most promising
** Will introduce the topic in the newsgroup/on the forums

Latest revision as of 16:55, 12 May 2008

Support » Weekly Meetings » 2008-05-12

Sumo

  • Weekly metrics [1]
  • Redefined KB scope
  • SUMO Day schedule/planning
  • Contributor Home Page redesign Draftbug
  • Performance update

Knowledge Base

  • Bugzilla: 2 new article requests [2][3], 1 article bug fixed [4]
  • Knowledge base contributor survey was sent.
    • 55 people have done the survey / 351 invites sent
    • Latest response was yesterday, so the survey is still open.
    • Report on data so far.

Forums

  • Thread count down again, probably just following the site-wide numbers
  • np's laptop is back in business
  • Any further thoughts on using contributor forum for more kinds of discussion?
    • What kinds? --ChrisI 09:52, 12 May 2008 (PDT)

Live Chat

  • Working with a few new contributors
  • Researching ways to make coordinating easier, ie making sure shifts are covered and letting people plan ahead to open outside hours
    • Room booking software seems most promising
    • Will introduce the topic in the newsgroup/on the forums
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