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WeeklyUpdates/2008-07-21: Difference between revisions
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== Support == | == Support == | ||
Starting this week, we're going to collect info about the most important support issues users are experiencing from the forum and live chat. The idea is that there will be specific community members responsible for doing this on a weekly basis. The data will be posted in a [http://support.mozilla.com/tiki-view_forum.php?forumId=3 contributor forum] thread where everyone can see it. In combination with the knowledge base stats, this should give us a pretty good idea on what our biggest support issues are. | * Starting this week, we're going to collect info about the most important support issues users are experiencing from the forum and live chat. | ||
**The idea is that there will be specific community members responsible for doing this on a weekly basis. | |||
**The data will be posted in a [http://support.mozilla.com/tiki-view_forum.php?forumId=3 contributor forum] thread where everyone can see it. | |||
**In combination with the knowledge base stats, this should give us a pretty good idea on what our biggest support issues are. | |||
* Presenting at [http://fosscoach.wikia.com/wiki/FOSSCoach_at_OSCON_2008 FOSSCoach] on Wednesday [http://fosscoach.wikia.com/wiki/Open-Sourcing_Support] | |||
== Metrics == | == Metrics == | ||