Support/Weekly Meetings/Agenda 2008-09-29: Difference between revisions

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*Traffic down again, answer rate >60%
*Traffic down again, answer rate >60%
*Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3|in weekly issues thread]
*Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3|in weekly issues thread]
*New hours, ((Helping with Live Chat)) updated
*New hours, [http://support.mozilla.com/en-US/kb/Helping+with+Live+Chat Helping with Live Chat] updated
*About 5 new accounts last week, 0 account approvals
*About 5 new accounts last week, 0 account approvals
*Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
*Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC)
** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC)
*Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage|sign up on the live chat coverage page]
*Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage sign up on the live chat coverage page]

Revision as of 17:03, 29 September 2008

Support » Weekly Meetings » 2008-09-29

Sumo

Knowledge Base

  • Bugzilla: 2 new article requests [1][2], 1 article bug verified fixed [3]
  • Disable Smart Location Bar article is renamed

Support Forum

Live Chat

  • Traffic down again, answer rate >60%
  • Common issues: weekly issues thread
  • New hours, Helping with Live Chat updated
  • About 5 new accounts last week, 0 account approvals
  • Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
    • Any instructions on how to connect with Jabber client?--cilias 16:48, 29 September 2008 (UTC)
  • Anyone who can help this week, please sign up on the live chat coverage page