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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 05:38, 12 January 2010
, 12 January 2010→How to make Get Satisfaction work for you
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== How to make Get Satisfaction work for you == | == How to make Get Satisfaction work for you == | ||
# '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, you will be required to allow | # '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, you will be required to allow Get Satisfaction access to writing cookies to your system and giving Get Satisfaction the right to run JavaScript on your system. Otherwise you will not be able to use Get Satisfaction for support which is Thunderbird's official support mechanism. | ||
# '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your internet or mail provider is '''different''' then [http://getsatisfaction.com/mozilla_messaging/topics/new please start a new topic] | # '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your internet or mail provider is '''different''' then [http://getsatisfaction.com/mozilla_messaging/topics/new please start a new topic] | ||
# '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | ||