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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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It is important that you provide as much of information as possible, and state how often you see the hang (always, rarely, etc). | It is important that you provide as much of information as possible, and state how often you see the hang (always, rarely, etc). | ||
'''Describe the environment''' - | '''Describe the environment''' - Answer these easy questions in a bug report: | ||
# Operating system, version, and Thunderbird version | # Operating system, version, and Thunderbird version | ||
# Does | # Does Thunderbird hang started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it can't be reproduced in safe mode then the problem could be an extension, and you will want to experiment by disabling add-ons until you find the add-on causing the problem, then contact the add-on author. | ||
#* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | #* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | ||
# | # Does Thunderbird hang with [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]] disabled? If it does not, then the problem is with that software, not Thunderbird. | ||
# | # CPU usage - is usage high (pegged), zero, low, or other? | ||
# run netstat - any thunderbird connections to ldap, imap mail server, or other protocols? | # run netstat - any thunderbird connections to ldap, imap mail server, or other protocols? | ||
#* MS-Windows in a dos command window, do netstat -a -b -o) - are | #* MS-Windows in a dos command window, do netstat -a -b -o) - are | ||