Support/Kitsune/KB/Implementation: Difference between revisions

Revision as of 19:24, 6 August 2010

SHOWFOR
- How to meet good UX with a reasonable implementation
Approved vs staging copies
- Edits on staging copies pile on top of each other. Any flexibility in order of approval?
  - Looks like always must approve every edit prior.
How do we get accurate views into dashboard?
Media library
- Upload progress
- Exterminator?

How different are KB articles from Contributor articles?
- do they need to be distinguished more than just by category

Editable
Lockable
KB articles VS contributor articles
Tags/Categories -- allows for "related articles"
Localized
Exportable (?)
Could have an introduction/summary field, for use in search results
Review of changes with approve/deny
- Save progress without asking for review
- Mark articles as ready for review
- Message author of edit on approval/denial
- Emails contain links to approve/deny
Mark edits as spam

media upload
- media library (listing uploaded screenshots and videos)
- videos offer quick links to embed
- flickr-like notes for images on mouseover
screencast support
- "step by step text instructions"
- skip to next step in video
print stylesheet for articles
manually set related articles
include article in other article

@@ Line 1: / Line 1: @@
+== Challenges ==
+* SHOWFOR
+** How to meet good UX with a reasonable implementation
+* Approved vs staging copies
+** Edits on staging copies pile on top of each other. Any flexibility in order of approval?
+*** Looks like always must approve every edit prior.
+* How do we get accurate views into [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/toolbox/01_reviewer_dashboard.png dashboard]?
+* Media library
+** Upload progress
+** Exterminator?
 == Questions ==
 * How different are KB articles from Contributor articles?