Support/Kitsune/Thunderbird-integration: Difference between revisions
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(Created page with "== Purpose == * Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird. == Outcome == * One installation with one database, a unified search....") |
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== Purpose == | == Purpose == | ||
* Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird. | * Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird. | ||
* Reducing user confusion since search from the start page currently only shows Firefox results. | |||
== Outcome == | == Outcome == | ||
Revision as of 13:40, 18 April 2012
Purpose
- Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird.
- Reducing user confusion since search from the start page currently only shows Firefox results.
Outcome
- One installation with one database, a unified search.
Open issues/risks
- Very high effort for only one product, probably only makes sense to go this way once we have to support more products.
Definition
Feature overview
- Need to show dashboards independently for products.
- KB dashboard
- L10n dashboard
- KPI dashboard
- Karma dashboard
- Needs KB article discussions overview for separate products
- Needs faceted search to distinguish between products
- Needs clearly separated forums