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Support/Enterprise: Difference between revisions
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This discussion forum would be living under https://support.mozilla.org/forums and as such, the discussions would be isolated from the general support questions for the end user demographic. The discussion forum also works better for the Enterprise Support purpose because, unlike user-to-user support, where there is typically a 1:1 correlation between questions and answers, in enterprise deployment discussions it's more common that the answer depends heavily on the IT environment, so the is rather a 1:n correlation. This makes a discussion-focused environment more suitable. | This discussion forum would be living under https://support.mozilla.org/forums and as such, the discussions would be isolated from the general support questions for the end user demographic. The discussion forum also works better for the Enterprise Support purpose because, unlike user-to-user support, where there is typically a 1:1 correlation between questions and answers, in enterprise deployment discussions it's more common that the answer depends heavily on the IT environment, so the is rather a 1:n correlation. This makes a discussion-focused environment more suitable. | ||
=Next steps= | |||
* We need your help getting this project started, as no one on the Support team has hands-on experience with enterprise deployment of Firefox! If you're interested in getting involved, please email David Tenser: djst [att] mozilla [dawt] com! | |||
** Things we need help with include ideal structure of content, initial list of common howtos/questions, and actually writing the articles. | |||
=Comments/Discussion= | =Comments/Discussion= | ||
*Please add your comments and thoughts here as bullets and signature. -djst | *Please add your comments and thoughts here as bullets and signature. -djst | ||