Confirmed users, Bureaucrats and Sysops emeriti
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Revision as of 20:07, 1 December 2006
, 1 December 2006→Improving Support Options
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In the short run we need to build and improve the support offerings that are currently provided to end-users, do things reduce the number of mouse clicks and keyboard entries, and system interactions to providing helpful information. But in the long run the goal should be to not make the support systems we develop not needed -- the browser should just work! '-) | In the short run we need to build and improve the support offerings that are currently provided to end-users, do things reduce the number of mouse clicks and keyboard entries, and system interactions to providing helpful information. But in the long run the goal should be to not make the support systems we develop not needed -- the browser should just work! '-) | ||
To achieve that goal we need ways to surface critical problems and make sure they get addressed in product releases, and back end services that are connected to the browser. | To achieve that goal we need ways to surface critical problems and make sure they get addressed in product releases, and back end services that are connected to the browser. Statistical information gathering on problems and comparision of that kind of data accross the various support channels is a major key to being able to quickly identify and deal with problems. Talkback and bugzilla might have the best systems for statistical analysis, but most of our support systems have no data that is gathered and reported. | ||
== Catalog of all the places where users report problems and try to get help == | == Catalog of all the places where users report problems and try to get help == | ||