Support/Weekly Meetings/Notes 2012-07-02

Meeting Details

Mondays (meeting duration approx. 60 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• 2012.12 sprint
  • Unified search is active for 50% of users.
  • Army of Awesome snippets are now editable in the KB
  • We are locking questions older than 180 days in the forum now

• 2012.13 sprint
  • Priority 1: Back end implementation for new iA
  • Priority 2: Improved understanding of search scoring

UX

• Sparse availability for the next two weeks for packing and moving, but I may be available for this meeting.
• Started UX work for auto-nav
• Started work on Army of Awesome visual design refinements
• Work on the Ask A Question flow is also ongoing

Roundtable

• Please add your comments, questions and updates here.

Metrics

• KPIs have legends now.
• Heads up: Traditionally contributor numbers drop between July and August.
• Our solved rate is going down, might be related to the above, might be the type of questions. I didn't have the time yet to investigate this further, would greatly appreciate, if someone wants to lend a hand.