Contribute/Capacity

Capacity is a measure of the community building potential of teams. Knowing the capacity of a team helps us determine where contributors are going to most likely be able to successfully get involved and gives us insight into what areas to focus on to get more people involved with Mozilla.

Measuring Capacity

Capacity is measured by looking at three different factors:

• What are the community building resources on a team?
• What are the contribution paths volunteers can use to get involved?
• What data is available to provide visibility into contributor activity?

Each of these areas can be measured as high, medium or low and the combination of the three measurements provides a high, medium or low measurement of capacity for a team.

Resources

Resource measurements are made by looking at who on a team is actively involved in community building:

High	Team has one or more people dedicated to community building (Community Builder)
Medium	Team has one or more people spending part of their time on community building (Steward)
Low	Team has no one actively spending time on community building

Paths

Path measurements are made by looking at the documented set of steps new contributors can take to successfully contribute to a project:

High	Team has a fully documented contribution path
Medium	Team has a partially documented contribution path
Low	Team has no documented contribution path

Note: People may still be able to get involved in a project without a documented contribution path. There will be volunteers willing to figure out what to contribute to and how to contribute, but as Mozilla grows bigger the ability for someone to do that gets harder and harder.

Data

Data measurements are made by looking at the type of community data available to a team to give them insight into contributor activity.

High	Team has an automated dashboard
Medium	Team has some manually maintained data
Low	Team has no community data available

Leverage

Leverage is measured by comparing the number of staff working on a project to the number of volunteers working on the project. For many non-profits and open source communities, leverage can be as high as 1 staff : 200 volunteers.

Improving Capacity

The People team is here to help teams improve their community building capacity so that they are more effective at bringing volunteers onto their projects.

We will be happy to work with you to create a plan specific to your needs, but we have provided a general outline that can be used as a starting point for teams based on their current capacity.

Plans for Improving Low Capacity Teams

• Pick someone on your team to devote a few hours each week to community building efforts
• Have that person start going to Grow Mozilla discussions
• Work through the Design projects for participation workshop on a team call
• Create a spreadsheet where you can start manually adding data about community activities

Plans for Improving Medium Capacity Teams

• Set up a regular public meeting to drive the creation and execution of a community building plan
• Document contribution opportunities for your team on the Conversion Points wiki
• Work through the Identifying contributors and Metrics for growth workshops on a team call
• Have a discussion with the Participation Metrics module owner and peers about community metrics

Plans for Improving High Capacity Teams

• Dedicate at least one person to full-time community building activities
• Have community builders attend Community Building Meetups to take part in planning and knowledge sharing activities with other community builders
• Set leverage ratio targets in team's goals process
• Analyze available community metrics to audit and optimize contribution paths
• Implement a volunteer recognition and development plan to keep volunteers engaged