Revision as of 03:33, 14 July 2007

How to get started contributing to Firefox Support

Go to the staging site, and create an account.
Go to the Alpha Article Tracking page, where you can find a list of articles, we'd like created for the first alpha version of the knowledge base.
Once you've decided on an article you'd like to create, assign the article to your self, by putting your name and email address beside the article, under the "Assigned-to" column.
Read the best practices for support documents page and style guide, for a good understanding of how to approach the article. The title of the article is up to you.
Once you've started working on the article, update the status column of of that article, on the article tracking page.
When you've completed the article, submit the article for review.

The mozilla.support.planning discussion forum is available:

You can also try the #sumo channel on the server irc.mozilla.org.

@@ Line 1: / Line 1: @@
-=How to get started contributing to Firefox Support=
+= How to get started contributing to Firefox Support =
 # Go to the [http://support-stage.mozilla.org/ staging site], and create an account.
@@ Line 7: / Line 7: @@
 # Once you've started working on the article, update the status column of of that article, on the article tracking page.
 # When you've completed the article, submit the article for review.
+== Joining the community ==
+=== Mailing List / Newsgroup ===
+The mozilla.support.planning discussion forum is available:
+* [news://news.mozilla.org/mozilla.support.planning as a newsgroup]
+* [https://lists.mozilla.org/listinfo/support-planning as a mailing list]
+* [http://groups.google.com/group/mozilla.support.planning as a Google Group]
+=== IRC Channel ===
+You can also try the [irc://irc.mozilla.org/sumo #sumo channel] on the server irc.mozilla.org.