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Gaia/Email/RequiredBugInfo: Difference between revisions
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* The settings menu is accessed by: 1) bringing up the folder list by clicking the three parallel horizontal lines in the top left of the message list card, then 2) clicking on the gear icon in the lower left of the folder list tray. | * The settings menu is accessed by: 1) bringing up the folder list by clicking the three parallel horizontal lines in the top left of the message list card, then 2) clicking on the gear icon in the lower left of the folder list tray. | ||
; A log of what was happening around the time the problem happened: This can take the form of the GeckoDump logcat | ; A log of what was happening around the time the problem happened: This can take the form of the Gecko/GeckoDump/GeckoConsole logcat categories or a log generated by the secret debug mechanism. | ||
* logcat log of what the e-mail app was doing: | * logcat log of what the e-mail app was doing: | ||
** Have the "adb" command available and usable. If you can type "adb logcat" with the device plugged in and see some junk show up (especially "LOG: Mail universe/bridge created, notifying" when you start the e-mail app from when it was closed), then it's working! No adb? Not working? then: | ** Have the "adb" command available and usable. If you can type "adb logcat" with the device plugged in and see some junk show up (especially "LOG: Mail universe/bridge created, notifying" when you start the e-mail app from when it was closed), then it's working! No adb? Not working? then: | ||
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*** you need to disable the lock screen in order for logcat to remain connected. | *** you need to disable the lock screen in order for logcat to remain connected. | ||
*** (There are other ways to make this happen, but they are technical and I don't know them. Feel free to edit the wiki and include instructions here.) | *** (There are other ways to make this happen, but they are technical and I don't know them. Feel free to edit the wiki and include instructions here.) | ||
** Please provide the logcat by running '''adb logcat -v time -s GeckoDump:V Gecko:V | tee FILENAME-TO-LOG-TO'''. Please start running this command BEFORE you attempt to reproduce the problem. logcat uses a circular buffer that discards older entries when the buffer fills up, so if you run logcat only after the problem happens, you may not have all of the logic. Once you are done, hit control-C and send us the file. | ** Please provide the logcat by running '''adb logcat -v time -s GeckoDump:V Gecko:V GeckoConsole:V | tee FILENAME-TO-LOG-TO'''. Please start running this command BEFORE you attempt to reproduce the problem. logcat uses a circular buffer that discards older entries when the buffer fills up, so if you run logcat only after the problem happens, you may not have all of the logic. Once you are done, hit control-C and send us the file. | ||
**** The logcat arguments filter out a lot of the noise that we don't care about and gives us timestamps. | **** The logcat arguments filter out a lot of the noise that we don't care about and gives us timestamps. | ||
**** The "tee" command lets you see the output while also logging the output directly to a file. This way you don't have to copy and paste the log. | **** The "tee" command lets you see the output while also logging the output directly to a file. This way you don't have to copy and paste the log. | ||