Revision as of 14:38, 17 October 2014

Links

Notes: https://etherpad.mozilla.org/badges
Sprints:
- [sep5] http://mzl.la/badges_sep5
- [sep19] http://mzl.la/badges_sep19
- [oct3] http://mzl.la/badges_oct3
- [oct17] http://mzl.la/badges_oct17
All open badges bugs: http://mzl.la/all_badges_bugs

Better issuing. Streamline the review and issuing process. Better emails. Quick wins & pain points.

Estimated workload: 3 - 4 days of Erik's time. + some additional help from Kate as needed.

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

Automate the process for editing and proofing badge-related emails. A lot of providing better customer service boils down to better mail. Right now it's hard to see, proof and edit badge-related mails.

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

@@ Line 11: / Line 11: @@
 https://dl.dropboxusercontent.com/spa/6c38yp3crbxni5b/0iqq1h3n.png
-=Story=
-* '''What do we need to tackle in Sep / Oct?'''
-** 1) '''Better issuing'''. Making it easier for admins to clear through backlog and provide great customer service.
-** 2) '''Better badge receiver/applicant experience'''. Better emails, celebrating, sharing, etc.
-** 3) '''Badge value'''. Adding value to the badges once users receive them.
-** 4) '''Overall UX'''. Better discoverability on Webmaker.org. Fully integrating badges into the product, resources section, etc.
-** 5) '''Metrics'''. Data, tracking. Optimizing claim codes. What is the badge issuing, applying, claiming data telling us?
 =Roadmap=