User:Deadrat/Sandbox: Difference between revisions

User:Deadrat/Sandbox (view source)

Revision as of 02:52, 24 November 2015

508 bytes added , 24 November 2015

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work in progress

Deadrat

Confirmed users

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 *Participants should not spam AoA (see definition of spam)
 *In the event that they come across a user spamming they are to report it to a moderator as soon as one becomes available
+*Must be available in #[irc://irc.mozilla.org AoA] IRC channel in [irc://irc.mozilla.org Moznet] when replying to the tweets.
 ===What is considered as spam?===
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 *Replies when somebody has already replied if reply was relevant
+Despite the word being [https://en.wiktionary.org/wiki/spam#English derived from a Monty Python's] sketch, it is frowned upon and it could lead to a ban.
 ==Work flow==
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-Moderation
+==Moderation==
-    AoA spamming
+===AoA spamming ===
-    in the event of a user spamming AoA the following steps are to happen
+In the event of a volunteer spamming the AoA, please follow the guidelines below.
+*If not yet seen by a moderator it is to be reported to one
+*The volunteer must be warned. Share the link to the participation guidelines with the spammer.
+*If the spam continues post three warnings, the account used for spamming must be banned by a moderator. Moderator must email the volunteer explaining the reasons for the ban. Email must also include the procedure to request for the lift of ban, if applicable.
+	See ##templates##
-    If not yet seen by a moderator it is to be reported to one
-    the user spamming is to be warned once that spamming is not ok and to be linked to the Participation Guidelines for Sumo
-    if this continues to happen the user will be banned by a moderator (the moderator must send an email to the user explaining the reason for the ban and how to request being unbanned (if applicable)
+==Recognition ==
+If you have noticed someone doing a fabulous job in Army of Awesome, refer them to a moderator so that they can be recognized.
+Send their user name to madalina for swag.
-warning messages: the last one is the final warning
+===Criteria===
+*Replies must be relevant and customized.
+*Solutions are as much accurate as possible.
+*Replies are comprehensible.
+*Replied to user's follow-up questions, if any / Followed up with the user, if necessary
-    Hey im a modorator for sumo (aoa) i have been informed of inaprpreact activity on your account and would like to refer you to the participation guidlines ##Link##. Here's a few things I recommend:
-    you should only tweet replies that are relevant to what the user has been asking
+hey I have noticed you are contributing to AoA and doing a Fab job keep on rocking the free web
+becoming a modorator
-    reconition
+a user is very active
+resopose to relivent tweets and involved with internal communicatiion within AoA
-    hey I have noticed you are contributing to AoA and doing a Fab job keep on rocking the free web
+==Templates==
-    send there username to madalina for swag
-    criteria
-    how relivent is the reply tweet and is it customosed
-    is it readable and solution correct to the question awnssered ...
-    becoming a modorator
-    a user is very active
-    resopose to relivent tweets and involved with internal communicatiion within AoA
+==Warning message template==
+Hello ##inser user name or name##,  I am  a moderator for [https://support.mozilla.org/ SUMO]  ([https://support.mozilla.org/army-of-awesome Army of Awesome]). I have been informed of inappropriate activity on your account and I would like to refer you to the [ ##link here ## participation guidelines].