Confirmed users
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==Work flow== | ==Work flow== | ||
* | *Select '''Unanswered''' from drop down list, if not selected already. ##pic## | ||
*Reply only to tweets that require support. ##Insert an Example here. ## | *Reply only to tweets that require support. ##Insert an Example here. ## | ||
*Do not reply to tweets mentioning @firefox or @mozilla (Social Media team is running these accounts. They will respond to those tweets.) | *Do not reply to tweets mentioning @firefox or @mozilla (Social Media team is running these accounts. They will respond to those tweets.) | ||
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*Replies are comprehensible. | *Replies are comprehensible. | ||
*Replied to user's follow-up questions, if any / Followed up with the user, if necessary | *Replied to user's follow-up questions, if any / Followed up with the user, if necessary | ||
See ##templates## | |||
==Becoming a moderator== | |||
===Criteria=== | |||
*Volunteer is active in SUMO / AoA for x period of time. | |||
*Is very consistent in maintaining the quality of replies. | |||
*Involved in internal communications within AoA. | |||