Support/Weekly Meetings/Agenda 2008-10-13

Support » Weekly Meetings » 2008-10-13

Sumo

• Weekly metrics
• Last week's weekly support issues
  • Format has completely changed, new status fields.
  • Now focuses on getting info from Forums mainly rather than Hendrix.
  • How to get people to sign up?

Knowledge Base

• KB metrics (Cww)
• Bugzilla: 1 new article request [1], 0 article bugs verified fixed
• Going to send out survey to localizers this week
• All top 15 articles are in Japanese!

Support Forum

• We're back to not being able to load threads. bug
• Policy on hijacked threads.
• Policy on threads asking for more information.

Live Chat

• Top issues - full report coming soon
  • Many users can't figure out how to sort bookmark folders due to 400447
  • More info needed on Flash sound issue, 436686
  • Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
  • Preferences not saved, same as last week
  • Logins not remembered after restarting Firefox, same as last week
  • Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
• 6 accounts created, 0 accounts approved
• New blog post about scheduling live chat hours, anyone who can help should add themselves
• Live Chat CSAT: idea page updated, bug 458713

SFD

• No more feedback. I think we should just pick a date and hope that we have the response that we need.
  • Nov 14, 21 work best for me, but I'm open to suggestions.
• Who is best for making presentations? Current topics:
  • How to localize articles
  • Tips and tricks for keeping up to date on translations
  • Localizing for Firefox 3.1