Support/Weekly Meetings/Agenda 2008-11-03: Difference between revisions
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**Number of helpers taking at least one chat: 9 | **Number of helpers taking at least one chat: 9 | ||
*Live chat issues, ranked in order of frequency. Full data and chat logs are available on the [http://support.mozilla.com/en/kb/Live+Chat+issue+guide Live Chat issue guide]. | *Live chat issues, ranked in order of frequency. Full data and chat logs are available on the [http://support.mozilla.com/en/kb/Live+Chat+issue+guide Live Chat issue guide]. | ||
*#Lost bookmarks, bookmarks not saved, and bookmarks not working | |||
*#Crashes (on start, due to Flash, on downloading, on loading a PDF ([https://bugzilla.mozilla.org/show_bug.cgi?id=444930 bug 444930]), "randomly") | |||
*#Firefox will not start | |||
*#Blocked connections due to firewall | |||
*#Flash will not install | |||
##Tech evangelism issues (Top TE issue: Back button on ebay results not working) | *#Yahoo login issues | ||
*#Tech evangelism issues (Top TE issue: Back button on ebay results not working) | |||
*Working on splitting the Live Chat issue guide into two pages, | *Working on splitting the Live Chat issue guide into two pages, | ||
*Feedback on the live chat documentation is wanted | *Feedback on the live chat documentation is wanted | ||
Revision as of 18:14, 3 November 2008
Support » Weekly Meetings » 2008-11-03
Sumo
- Weekly metrics
- Last week's weekly support issues
- SFD planning
- MozCamp 2008
Knowledge Base
- Bugzilla: 1 article request [1], 1 article bug verified fixed [2]
- Text mockups for new article editor are posted in Contributors forum thread (will blog about it soon)
- Crashes article is now split up into separate articles. If you see any bad links update them.
- 253 articles without a language (Down from 278), but still a lot. If you haven't gone through them, please do.
- Discussion about re-evaluating in-product help for Firefox 3.1
- How big should it be?
- Can we better organize the content in product help?
- What content should be covered in in-product help?
- Are there any other good places for help-topic links?
- Discussion in mozilla.support.planning
Support Forum
Traffic dropping steadily. Not sure why but that's a good thing, I think.
Live Chat
- Metrics update
- Traffic slightly up, around 75% of chats answere
- 14 new accounts last week
- Number of helpers taking at least one chat: 9
- Live chat issues, ranked in order of frequency. Full data and chat logs are available on the Live Chat issue guide.
- Lost bookmarks, bookmarks not saved, and bookmarks not working
- Crashes (on start, due to Flash, on downloading, on loading a PDF (bug 444930), "randomly")
- Firefox will not start
- Blocked connections due to firewall
- Flash will not install
- Yahoo login issues
- Tech evangelism issues (Top TE issue: Back button on ebay results not working)
- Working on splitting the Live Chat issue guide into two pages,
- Feedback on the live chat documentation is wanted