Reps/Communication

This page documents all communication channels the Reps program uses as well as their purpose. Additionally this documents our content strategy.

Communication Channels

Currently used channels

These are the current channels we are using for announcements and discussion:

Internally facing:

Channel	URL	Purpose
Discourse	https://discourse.mozilla-community.org/c/reps / https://discourse.mozilla-community.org/c/mozillians/nda	Main forum for discussions about the Reps program. We create a discussion here for all announcements and other program related discussions we need to have. These links are cross-posted to reps-general. The ultimate goal is to just use Discourse for all discussions while still providing several interfaces to interact with (email is completely possible with Discourse as well). The NDA category is used for sensitive information discussion.
Newsletter	to be decided	Starting in early 2017 there will be also a Newsletter sent at least monthly to all Reps. This will include all important information and discussions.
reps-general	https://lists.mozilla.org/listinfo/reps-general	All Reps are subscribed to the reps-general mailing list. We are posting announcements and discussions with a link to Discourse. The ultimate goal is to have this synchronized with Discourse so it is possible to discuss through both. IMPORTANT: This channel is not thought to have NDA'd content (please use the Discourse NDA category for this). Please read the mailing list policy carefully before writing a message on the list.
reps-mentors	https://lists.mozilla.org/listinfo/reps-mentors	Discussions on a mailing list among Reps Mentors. The ultimate goal is to have this synchronized with Discourse so it is possible to discuss through both. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Telegram Group	request invite from your mentor or another Rep	Informal discussions about Reps and Mozilla in general. All new announcements and discussions from Discourse are pinned here for broader visibility. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Telegram Announcement Channel	request invite from your mentor or another Rep	Read-only announcements, tweets, and important information is shared through that announcement channel. It is not possible to respond to those within Telegram. This channel is not thought to have NDA'd content (please use the Discourse NDA category for this).
Reps Council Alias	reps-council@mozilla.com	Used by the Reps Council for their coordination and discussions. This is automatically posted to a private inbox on Discourse to allow an archive for future Council members. This is the preferred way of reaching out to the Council for private matters.

Externally facing:

Channel	URL	Purpose
Reps Twitter Account	https://twitter.com/mozillareps	Communications about the Reps program and Mozilla in general. This is thought to be internally as well as externally facing. This is one of our main channels towards the broader organization.
Reps Blog	http://blog.mozilla.org/mozillareps/	Announcements such as OKRs, Rep of the Month, and other program relevant pieces for a broader audience (whole Mozilla org, other interested parties, ..)

Channels to be analyzed

• Facebook (see Experiments)

Deprecated

• Remove old mailing lists (Bug to track the progress on Mozilla's side)
  • reps-comms (old list)
  • reps-students (old list)
  • reps-council (alias is being used, if we need it, we will create a new category on Discourse)
  • reps-webdev mailing list (not been used for a long time, replaced by Discourse category)
• #remo-dev IRC channel merged with #participationsystems
• #remo IRC channel (still around, but not official used anymore)

Communication Content Strategy

Our current strategy is to identify further improvements to be done. For now, in terms of publication of information, we will continue as-is. This means the following:

Topic	Channels
Discussions	Post to start discussion on Discourse Share link to reps-general Post link in Telegram and pin it
Rep of the Month	Reps Portal section Blog post on Mozilla Reps blog Discourse post reps-general info with Discourse post link send to telegram and pin it
Goals	Discourse post Blog post reps-general info with Discourse post link send to telegram and pin it
Announcements about the Program	Discourse post reps-general info with Discourse post link send to telegram and pin it
Reps Weekly Meetings	Discourse post reps-general info with Discourse post link and agenda make noise on Telegram
Council Weekly Meetings	Discourse post with meeting notes
Infos about the program	Monthly newsletter to mail Discourse post with newsletter content for discussion

Experiments

Connecting Facebook and Twitter provides us more flexibility and reach

As of now we mostly use the Facebook Group for meeting announcements cross-posts. Given the fact that a lot of Reps are also on Facebook, we suspect that we are not using Facebook as good as we could to. As a first step, we are evaluating to cross-post automatically from Twitter. Konstantina is responsible for this exploration.