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Support:Event Kit: Difference between revisions
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= SUMO Event Kit = | = SUMO Event Kit = | ||
'''IMPORTANT: the information below is about events that focus on improving the state of support.mozilla.org (also known as SUMO). For all other Mozilla events, please contact directly the people and/or teams responsible.''' | |||
== When to organize a SUMO event? == | == When to organize a SUMO event? == | ||
Generally, the frequency of events should depend on their scale. The bigger the event, the less frequently it happens. Big, global things at Mozilla happen once or twice a year, maximum. Smaller, local events can happen more often, but they should | Generally, the frequency of events should depend on their scale. The bigger the event, the less frequently it happens. Big, global things at Mozilla happen once or twice a year, maximum. Smaller, local events can happen more often, but they should NEVER happen without a clearly defined goal. | ||
'''Remember: you should always know why you are meeting and what will change after the meeting - already before you meet! :-)''' | |||
Let’s look at the details... | Let’s look at the details... | ||
== How to organize a SUMO event? == | == How to organize a SUMO event? == | ||
First of all - take a look around - maybe there's already an event happening somewhere in the area | |||
If there are some events already happening, contact the organizers and ask about the possibility of co-organizing a SUMO event as part of their event(s). If you need help or support with that, | First of all - take a look around - maybe there's already an event happening somewhere in the area: | ||
* Check the [https://www.mozilla.org/contribute/events/ Mozilla Event Calendar] for that or [https://reps.mozilla.org/people/#/ contact your local Rep(s)] to see if there's something happening that's not in the calendar. | |||
If there are some events already happening, contact the organizers and ask about the possibility of co-organizing a SUMO event as part of their event(s). If you need help or support with that, sumo-team(AT)mozilla.com. | |||
* You can also organize a SUMO event as part of some other, bigger event (that does not have to be organized by Mozilla). For this, you will definitely have to contact the organizers of the bigger event to talk about the possibility of joining their event with a SUMO stand or event segment. | |||
If there are no events in the area, and you still want to organize one, that's great! | If there are no events in the area, and you still want to organize one, that's great! | ||
Let’s go through the event checklist: | Let’s go through the event checklist: | ||
* | * [https://reps.mozilla.org/people/#/ Contact your local Rep(s)] to get on-the-ground support with further planning | ||
* Decide on the main theme of the event. Your options are: | * Decide on the main theme of the event. Your options are: | ||
** Helping others directly | ** Helping others directly - through [https://support.mozilla.org/questions/all Support Forums] or [https://wiki.mozilla.org/Support/Social Social support]) | ||
** Improving the Knowledge Base (in [English] or [your native language, if it's not English]) | ** Improving the Knowledge Base (in [https://support.mozilla.org/en-US/contributors English] or [https://support.mozilla.org/localization your native language, if it's not English]) | ||
** Hacking on the code of the platform ([https://github.com/mozilla/kitsune/ forking Kitsune from GitHub]) | ** Hacking on the code of the platform - ([https://github.com/mozilla/kitsune/ forking Kitsune from GitHub]) | ||
* Do your research and create a document with as much of the information from the following list as possible: | * Do your research and create a document with as much of the information from the following list as possible: | ||
** Date (when will the event happen?) | ** Date (when will the event happen?) | ||
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** anything else that you think could be important for the event to happen successfully | ** anything else that you think could be important for the event to happen successfully | ||
Planning ahead like this is not easy, but it will make your life so much easier - trust us! | '''Planning ahead like this is not easy, but it will make your life so much easier - trust us!''' | ||
Share your document with | Share your document with sumo-team(AT)mozilla.com, and we will work with you on the next steps. | ||
==== | ====Important information about event budget==== | ||
If you need budget, you will be submitting your event to the Participation Team , who | If you need budget, you will be submitting your event to the Participation Team, who oversee all contributor-driven event projects. Your request will be submitted through Bugzilla. The questions above will help you answer their main questions for each and every event they have to decide on supporting (to better allocate the limited resources we have): | ||
1. Which functional area goals is this supporting and how? | 1. Which functional area goals is this supporting and how? | ||
In case you're still wondering, SUMO events are supporting ... support ;-) (you can also call it "user engagement and volunteer participation"). Specialized events ( | In case you're still wondering, SUMO events are supporting ... support ;-) (you can also call it "user engagement and volunteer participation"). Specialized events (a Social Support workshop, a Localization sprint, etc.) will be supporting a part of that. | ||
2. What are the event goals? What's success for this event? How are you going to measure it? | 2. What are the event goals? What's success for this event? How are you going to measure it? | ||
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6. Are there "optional" costs not needed for the success of the event? Which ones? What the minimum viable budget? | 6. Are there "optional" costs not needed for the success of the event? Which ones? What the minimum viable budget? | ||
Be smart about the money! If you save on something that is not absolutely necessary for your event, everyone will benefit from this - the saved money can go towards | Be smart about the money! If you save on something that is not absolutely necessary for your event, everyone will benefit from this - the saved money can go towards other projects. | ||
If you have questions or are confused about any of the above items | We are not always able to spend as much as we would like, because there are hundreds of events around the world each year. | ||
If you have questions or are confused about any of the above items, please contact us at sumo-team(AT)mozilla.com. | |||
== Hackable / Remixable Event Resources == | == Hackable / Remixable Event Resources == | ||
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Are you ready to run a SUMO event, presentation or sprint? Check out these resources that will help you to make it truly SUMO! | Are you ready to run a SUMO event, presentation or sprint? Check out these resources that will help you to make it truly SUMO! | ||
Feel free to hack on it, personalize it and localize it for your | '''Feel free to hack on it, personalize it and localize it for your community!''' | ||
If you do, please upload your language version below and make a category for it (like the one in English). | If you do, please upload your language version below and make a category for it (like the one in English). | ||
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==== in English ==== | ==== in English ==== | ||
* 2014 version: [[File:SUMO_presentation_template_final.odp]] | * 2014 version: [[File:SUMO_presentation_template_final.odp]] (outdated) | ||
* 2015 version (SUMO in general): [[File:SUMO general presentation.odp]] | * 2015 version (SUMO in general): [[File:SUMO general presentation.odp]] (outdated) | ||
* 2015 version (SUMO l10n): [[File:SUMO L10N preso 2015.odp]] | * 2015 version (SUMO l10n): [[File:SUMO L10N preso 2015.odp]] (outdated) | ||
* 2017 version (SUMO in general): (coming soon!) | |||
=== How to contribute to SUMO cheat-sheets === | === How to contribute to SUMO cheat-sheets === | ||
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Print- ready versions in .pdf format: | Print- ready versions in .pdf format: | ||
* Army of Awesome: [[File:AoA_starter.pdf]] | <!-- * Army of Awesome: [[File:AoA_starter.pdf]] --> | ||
* Knowledge Base: [[File:KB_starter.pdf]] | * Knowledge Base: [[File:KB_starter.pdf]] | ||
* L10N: [[File:L10n_starter.pdf]] | * L10N: [[File:L10n_starter.pdf]] | ||
* Support forum: [[File:Forum_starter.pdf]] | * Support forum: [[File:Forum_starter.pdf]] | ||
* Kitsune: [[File:Kitsune_starter.pdf]] | <!-- * Kitsune: [[File:Kitsune_starter.pdf]] --> | ||
Easily editable versions in .odt format (do not contain the cool .pdf fonts, sorry!): | Easily editable versions in .odt format (do not contain the cool .pdf fonts, sorry!): | ||
* Army of Awesome: [[File:AoA starter editable.odt]] | <!-- * Army of Awesome: [[File:AoA starter editable.odt]] --> | ||
* Knowledge Base: [[File:KB starter editable.odt]] | * Knowledge Base: [[File:KB starter editable.odt]] | ||
* L10N: [[File:L10n starter editable.odt]] | * L10N: [[File:L10n starter editable.odt]] | ||
* Support forum: [[File:Forum starter editable.odt]] | * Support forum: [[File:Forum starter editable.odt]] | ||
* Kitsune: [[File:Kitsune starter editable.odt]] | <!-- * Kitsune: [[File:Kitsune starter editable.odt]] --> | ||
Useful source material if you want to remix the content: | <!-- Useful source material if you want to remix the content: --> | ||
* Army of Awesome: https://support.mozilla.org/get-involved/army-of-awesome | <!-- * Army of Awesome: https://support.mozilla.org/get-involved/army-of-awesome --> | ||
* L10N: https://support.mozilla.org/get-involved/l10n | <!-- * L10N: https://support.mozilla.org/get-involved/l10n --> | ||
* Support forum: https://support.mozilla.org/get-involved/questions | <!-- * Support forum: https://support.mozilla.org/get-involved/questions --> | ||
=== T-shirts, stickers, etc. === | === T-shirts, stickers, etc. === | ||
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* SUMO business card [[File:SUMO_card_de.pdf]] | * SUMO business card [[File:SUMO_card_de.pdf]] | ||
The paper SUMO warrior is the fastest way to have something easy and fun to give to your participants. Just download it, print it on thicker paper, and you're good to go! If you want people to build the warriors at the event, don’t forget to bring scissors! | <!-- The paper SUMO warrior is the fastest way to have something easy and fun to give to your participants. Just download it, print it on thicker paper, and you're good to go! If you want people to build the warriors at the event, don’t forget to bring scissors! --> | ||
Download the SUMO paper warrior here: [[File:sumo-warrior.pdf]] | <!-- Download the SUMO paper warrior here: [[File:sumo-warrior.pdf]] --> | ||
Need more cool stuff for your event? Please reach out to | Need more cool stuff for your event? Please reach out to sumo-team(AT)mozilla.com at least one month before so you can coordinate making your own t-shirts, stickers, and other items locally and expensing it through Mozilla OR receiving some of our own (if possible). | ||
At the moment, you can pick from two SUMO gear providers: | |||
* http://www(dot)cafepress(dot)com/SUMOSwagStore - T-shirts, bags, other stuff | * http://www(dot)cafepress(dot)com/SUMOSwagStore - T-shirts, bags, other stuff | ||
* http://www.redbubble.com/people/support-mozilla/shop/sticker - High quality stickers | * http://www.redbubble.com/people/support-mozilla/shop/sticker - High quality stickers | ||
If you are to be reimbursed for your orders, '''please talk to us | If you are to be reimbursed for your orders, '''please talk to us before you order anything'''. | ||
= Credits = | = Credits = | ||