Support/Weekly Meetings/Agenda 2018-09-26

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
• Watch the meeting live via Vidyo
• AirMozilla

Read more

• Support blog

Live chat

• irc.mozilla.org #sumo - web-based IRC

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PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• guigs
• vesper

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

1. Reality is out have you checked out the new Firefox browser on your 3d headset?
2. Community in Social has some love from some of the users they helped! https://twitter.com/guigs_mozilla/timelines/1037512811914485760

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

1. 62.0.2 is out, please update your browser!
2. Firefox Monitor came out! Check it out!
3. Firefox ScreenshotGo is coming in 2 days - for Indonesia

PLATFORM UPDATES

1. The redesign is live! We know there are still some issues, thank you for your patience. Discussion thread here. Please use it to report issues OR file Bugzilla bugs OR Github issues - the first one is best if you don't want to do a lot of work but flag an issue for us to investigate. Thank you!

SUPPORT FORUM

• Check out the new products and 62.0.2 updates. Thank you for all of your support and help.
• Metrics (8/19 -8/26)
  • ~15% solved and 82% answered
• Some top contributors - cor-el, Pkshadow, Jscher, McCoy, FFus3r
  • Top Viewed new questions
    • How can I remove notifications in Firefox from a media that I do not want to receive? 60 views
    • Does new Firefox for Android come with a VPN?
    • Como remover os detalhes de palavra-chave e etiquetas quando clico em um favorito na Biblioteca? (How do I remove the keyword details and tags when I click on a bookmark in the Library?)
    • Google search results in Firefox display like they do in Chrome Hey Kev welcome!
    • video doesn't load ( new problem )Video issues this week and last - be sure to update your drivers (and remember Firefox does not support XP users )
    • Avast removed 'bad' firefox add ons now I can't get firefoz to load - Thank you Philipp - this patch was for .2 release be sure to update your browser
    • Can java be enabled using Firefox 60.2 esr? Still seeing old plugin support in ESR versions. Java included here.
    • OS X Mojave (full release) - FF freezes if trying to rename a file to save
    • [new windows and tabs option in FF 62.0.2 https://support.mozilla.org/en-US/questions/1235263] Start up page customization

SOCIAL SUPPORT

• Thank you Jens, Christophe, Jhonatas, Mkk, Mkkl, Pravin, Selim and Syam! https://screenshots.firefox.com/0FQMqD1tJbHHAw5g/reply.buffer.com
• New users! Say hello and thank you for helping out Gerd, hackerofzone!
• See @MozillaVR out there answering Reality questions! Interested in helping out?
• Still looking for help with welcoming new users and adding some new documentation to the "How to Contribute" section. Please reach out for how to get started!
• Metrics
  • 211 Help Me 67 Answered + 78 #fxhelp 69% response rate (Next week we will have by language!)