Support/Weekly Meetings/Agenda 2018-10-10

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

• California: 1-650-903-0800, pin 2 then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

• Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
• Watch the meeting live via Vidyo
• AirMozilla

Read more

• Support blog

Live chat

• irc.mozilla.org #sumo - web-based IRC

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PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

• guigs
• vesper

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

1. SUMO + IO - threads on Contributor forums and Discourse.
   1. Chris: "Does this mean support is not part of marketing anymore? Has the budget changed at all?" - Yes, we are no longer a part of Marketing. We are in the process of discussing budget for 2019 (we will have a team meeting in November to plan for many aspects of 2019).
   2. Business as usual, Support as usual, everything as usual - but more synergy, joint research, experimentation, and bold moves in the future.

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

KNOWLEDGE BASE AND LOCALIZATION

1. Over 360 revisions in the last 7 days - you all rock!
2. No option to edit the KB in Virtual Reality just yet, but we're working on it ;)

SUPPORT FORUM

1. Firefox for iOS response rate reached 100% last week. -cilias
2. Increase in RAM issue - https://support.mozilla.org/en-US/forums/contributors/713194?last=74841

• • Please share with how to best troubleshoot this issue - we are also seeing it alot in social support.

1. Bookmark Back up = https://old.reddit.com/r/firefox/comments/9i136z/httpswwwjeffersonschercom_causes_a_uses_an/
2. Top viewed new questions

• How can I force Firefox to open EPS file upon Download? Settings won't "take"v-90views
• Unable to remove padlock and yellow triangle after update
• Desde que he restablecido el nuevo Firefox las paginas que visito no se me quedan en favoritos, Cual es el motivo, y que puedo hacer Since I have restored the new Firefox the pages I visit do not remain in favorites, what is the reason, and what can I do - needs an answer
• cant't log in,because no captcha is displayed - identify a hijacker!
• All tabs lost when "restore previous session" did not work and there is no recovery.js or sessionstore.js or sessionstore.bak file in library - restoring a session still a high search item - this was the most helpful over the past month

SOCIAL SUPPORT

1. Did you see the newsletter? Here is the html version (open and screenshare)
2. Metrics: 155 Help Me 33 #fxhelp 64 replies ~97 replies ~62% response rate
3. Did you see the two new blog posts, you may see some new tweets about them. (add tomorrow after publication)Content Blocking, Reality, Focus

Special Guest Firefox Reality Open Questions

1. Which stores are Firefox reality available in? https://support.mozilla.org/en-US/kb/install-firefox-reality

• Screenshare: not supported - supported

1. Side loading - can we side load Reality onto my older device? Which devices?
2. Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus
3. Will the voice search be remembered on the device? What powers the voice search?
4. How do you like reading articles on the 3D headset (for new device users)
5. What is your favorite game or featured artists so far, where can we check those out?
6. Add your questions here.....