Support/Weekly Meetings/Agenda 2018-12-12: Difference between revisions

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== PARTICIPANTS ==
== PARTICIPANTS ==
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)
*[https://support.mozilla.org/user/rmcguigan guigs]
*[https://support.mozilla.org/user/rmcguigan guigs] (on PTO at the moment)
*[https://support.mozilla.org/user/vesper vesper]
*[https://support.mozilla.org/user/vesper vesper]
*
*
*
      
      
== AGENDA ==
== AGENDA ==
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=== COMMUNITY ROUNDTABLE ===
=== COMMUNITY ROUNDTABLE ===
Please add your agenda items here if you are a contributor or community member
Please add your agenda items here if you are a contributor or community member
#
# [[All Hands/Orlando2018|Mozlando]] wrapped up!
#
# Recordings for NDA Mozillians:
#
## All Company Plenary - https://mzl.la/mozlando-plenary-2018-12-04
## Product All Hands - https://mzl.la/mozlando-product-2018-12-04
## ET All Hands - https://mzl.la/mozlando-et-2018-12-04
## Mozilla Foundation Plenary - https://mzl.la/mozzlando-mofo-plenary-2018-12-05
## Emerging Technologies Lightning Talks - https://mzl.la/mozzlando-et-lightning-talks-2018-12-05
# Mozlando agenda items to be shared with you before the year ends:
##2018 in Support: A Summary
##Contributors: principles, quality, culture
##Connecting Closer to Firefox Roadmap in 2019
##Support Community: Information flow through meetings, blog posts, tweets, and more!
##Play Store Response Program Progress
##Mozilla (MoCo) Slack Discussion - Etiquette Refresher for 2019
##2019 in Support: A Look Ahead
##Creating community in new support channels in 2019
##Video, Interactive, and Rich Content in KB Articles
##Forum Support in 2019
##Localization in 2019 (in general and for Support)
##Ideal Social Support - ideation time!
##Turning Answers Into Articles
##Social Support in 2019 (featuring onboarding)
# For all of the above, we will be sharing materials from Mozlando and/or summaries with action items
# A lot of these will be just as "FYI" - so that you know what's going on, but with no action required
# Some of them will have requests to take action - more details with each separate topic
 
=== COOL COMMUNITY NEWS OF THE WEEK ===
=== COOL COMMUNITY NEWS OF THE WEEK ===
#
# [https://discourse.mozilla.org/t/welcome-shiwani-the-new-outreachy-mozilla-support-community-developer-intern/34173 Welcome Shivani]!
#
# 
===CONTRIBUTORS OF THE WEEK===
(Please link to their profile and add a reason for nomination)
#
#
#
 
=== UPDATES AND ANNOUNCEMENTS ===
==== PRODUCT UPDATES ====
#   
#
#
==== PLATFORM UPDATES ====
#
#
#
   
==== KNOWLEDGE BASE AND LOCALIZATION====
#
#
#
==== SUPPORT FORUM ====
#
#
#
   
==== SOCIAL SUPPORT ====
#
#
#
 
==== DECISIONS AND ACTION ITEMS ====
 
==== FUN ZONE - JOKES, ETC. ====

Latest revision as of 16:24, 12 December 2018

Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

  1. Mozlando wrapped up!
  2. Recordings for NDA Mozillians:
    1. All Company Plenary - https://mzl.la/mozlando-plenary-2018-12-04
    2. Product All Hands - https://mzl.la/mozlando-product-2018-12-04
    3. ET All Hands - https://mzl.la/mozlando-et-2018-12-04
    4. Mozilla Foundation Plenary - https://mzl.la/mozzlando-mofo-plenary-2018-12-05
    5. Emerging Technologies Lightning Talks - https://mzl.la/mozzlando-et-lightning-talks-2018-12-05
  3. Mozlando agenda items to be shared with you before the year ends:
    1. 2018 in Support: A Summary
    2. Contributors: principles, quality, culture
    3. Connecting Closer to Firefox Roadmap in 2019
    4. Support Community: Information flow through meetings, blog posts, tweets, and more!
    5. Play Store Response Program Progress
    6. Mozilla (MoCo) Slack Discussion - Etiquette Refresher for 2019
    7. 2019 in Support: A Look Ahead
    8. Creating community in new support channels in 2019
    9. Video, Interactive, and Rich Content in KB Articles
    10. Forum Support in 2019
    11. Localization in 2019 (in general and for Support)
    12. Ideal Social Support - ideation time!
    13. Turning Answers Into Articles
    14. Social Support in 2019 (featuring onboarding)
  4. For all of the above, we will be sharing materials from Mozlando and/or summaries with action items
  5. A lot of these will be just as "FYI" - so that you know what's going on, but with no action required
  6. Some of them will have requests to take action - more details with each separate topic

COOL COMMUNITY NEWS OF THE WEEK

  1. Welcome Shivani!
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