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Support:Sprint/Firefox 65 SUMO Day: Difference between revisions
Support:Sprint/Firefox 65 SUMO Day (view source)
Revision as of 22:14, 22 January 2019
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'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' | '''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' | ||
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01- | [[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-31]] --This was moved to Thursday! | ||
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | [[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | ||
=='''Resources for setting up Social Support'''== | =='''Resources for setting up Social Support'''== | ||
[Social Support Guidelines] | [https://support.mozilla.org/en-US/kb/social-support-guidelines Social Support Guidelines] | ||
[Set up TweetDeck] | [https://support.mozilla.org/en-US/kb/social-support-tools-and-workspace Set up TweetDeck] | ||
[Common Twitter Responses] - remember to use #fxhelp | [https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Twitter Responses] - remember to use #fxhelp | ||
'''Resources for answering Support Forum questions''' | '''Resources for answering Support Forum questions''' | ||
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[Anatomy of a Response] | [Anatomy of a Response] | ||
[Quality Support Principles discussion] | [Quality Support Principles discussion] | ||
[Common Support Forum Questions] | [https://support.mozilla.org/en-US/kb/common-forum-responses Common Support Forum Questions] | ||