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CloudServices/Sync/File a desktop bug: Difference between revisions
CloudServices/Sync/File a desktop bug (view source)
Revision as of 20:30, 28 September 2023
, 28 September 2023Update for changes to about:sync
(try and make "longs may contain pii" even more obvious) |
(Update for changes to about:sync) |
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* Enter <code>about:sync</code> into your address bar. | * Enter <code>about:sync</code> into your address bar. | ||
* At the top of the <code>about:sync</code> page, under "General Options", change the <code>Please describe how you intend using about:sync</code> setting to <code>Actively looking for issues and want detailed logging</code>. | * At the top of the <code>about:sync</code> page, under "General Options", change the <code>Please describe how you intend using about:sync</code> setting to <code>Actively looking for issues and want detailed logging</code>. | ||
* | * If you are able to reproduce your issue at will, near the top of the <code>about:sync</code> page, under "Log Files and Diagnostics", select "remove all log files" - this will ensure the logs you upload have the most relevant information. | ||
* Grab the log files - near the top of the <code>about:sync</code> page, under "Log Files and Diagnostics", use | * Grab the log files - near the top of the <code>about:sync</code> page, under "Log Files and Diagnostics", use "Download a combined summary as a zip file" which will download a file to your Downloads directory. | ||
* Attach this file to a bug - but see above - '''these logs may include personal information. Only upload them to bugs marked as "Mozilla Confidential" if you have concerns about information in these logs.''' | * Attach this file to a bug - but see above - '''these logs may include personal information. Only upload them to bugs marked as "Mozilla Confidential" if you have concerns about information in these logs.''' | ||