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Support/Knowledge Base/2009-Q3-Goals: Difference between revisions
Support/Knowledge Base/2009-Q3-Goals (view source)
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*<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | *<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | ||
*Create plan for figuring out what users are likely searching for vs. what search terms they are using. | *Create plan for figuring out what users are likely searching for vs. what search terms they are using. | ||
**[[Support/ | **[[Support/Knowledge Base/2009-Q3-Goals/CSAT:FAQs|<strike>Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17</strike>]] | ||
**List the common terms used for the top issues ETA 2009-07-24 | **<strike>List the common terms used for the top issues ETA 2009-07-24</strike> | ||
**Identify the most common uses of bad terminology ETA 2009-07-31 | **Identify the most common uses of bad terminology ETA 2009-07-31 | ||
*Focus on articles with csat below 4, and lead community drive to improve those articles. | *Focus on articles with csat below 4, and lead community drive to improve those articles. | ||