CloudServices/Sync/FxSync/Archived/Weave FAQ: Difference between revisions

= Troubleshooting =

:;I'm having a problem, what can I do?

::First, please make sure to read all the entries in this FAQ. If you can't find the answer, then you may have stumbled onto a bug. See this page for [[Labs/Weave/ReportingBugs|reporting bugs]].

:;Help, I can't log in!

::# You need to be running Firefox version 3.5 or above.  

::# Make sure you do not have a custom server URL set. Go to the Weave preferences, and click on the "Reset to Default" button in the last tab.

::# Other extensions might be interfering with Weave somehow, disable other extensions.

::# Re-type your username and password to make sure they are correct!

:;I've forgotten my passphrase, what can I do?

::We'll be making this an easier process, but for the moment: open the Weave preferences and go to the Data page. Click 'Sync Now' there. In the dialog that comes up, select in the drop-down the right-arrow (==>) to delete all server data and replace it with your local data.

:;Is Weave incompatible with any other add-ons?

::We've had reports of some incompatibilities between Weave and other add-ons. These include NoScript, Adblock, and Torbutton, at least (but there may be more we don't know about). We recommend you disable them, especially during the initial account creation, as they can interfere with the display of the CAPTCHA that Weave uses.

:;I need to "Erase all server data"/I erroneously installed a development version and now my computers won't sync

::If you erroneously installed a developement/nightly build version of Weave and you let it sync, the server data are now probably incompatible with your stable version client. To solve this, you can either install the same development version everywhere or do the following to erase all server data and obtain a full reset of your account.

:#Be ABSOLUTELY sure to have at least one up-to-date copy of all data on a single computer: your remote data will be definitely erased (NOT UNDOABLE).

:#Uninstall weave from all computers except the one with the up-to-date data.

:#In Firefox, go to Tools->"Error Console" and enter the following (all on one line): Components.utils.import("resource://weave/service.js"); Weave.Service.wipeServer()  

:#Install the correct version of Weave on that computer and do a Start Over: Tools->Weave->Preferences->Manage Account->Start Over

:#Choose to overwrite all remote data with local data

::Be careful: this procedure is definitive, once you've erased the remote data, it cannot be retrieved.