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WeeklyUpdates/2010-06-07: Difference between revisions
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== Support == | == Support == | ||
* SUMO knowledge base backend is | *The SUMO knowledge base backend is going to be rewritten ([[Support/Kitsune/KB|overview]]). In support of that we've been working on a number of things: | ||
**We did an [[Support/Kitsune/KB/Audit|audit of the SUMO experience]]. | |||
**We're creating [[Support/Kitsune/Personas|Personas]], [[Support/Kitsune/KB/context_scenarios|Context Scenarios]], [[Support/Kitsune/KB/requirements|Requirements]] and [[Support/Kitsune/KB/workflows|Workflows]]. | |||
**We're working with Chris Howse to create wireframes. | |||
== Metrics == | == Metrics == | ||