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Support/Goals/2010Q4: Difference between revisions
add plan for live chat goal
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*P1 Establish weekly SEO to improve KB support (<u>Cheng</u>/Michael) -- track behavior after searching with specific terms | *P1 Establish weekly SEO to improve KB support (<u>Cheng</u>/Michael) -- track behavior after searching with specific terms | ||
*P1 Establish a model of how support works (flowchart) and fill in with numbers (<u>David</u>/team) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | *P1 Establish a model of how support works (flowchart) and fill in with numbers (<u>David</u>/team) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | ||
*P1 Create PRD and metrics plan for optimizing support funnel to live chat (<u>Matthew</u>/Cheng) | *P1 Create PRD and metrics plan for optimizing support funnel to live chat (<u>Matthew</u>/Cheng) - [http://etherpad.mozilla.com:9000/2010-live-chat-optimization Project plan] [2010-12-02] | ||
*P2 Regular user testing about how users use our site (Michael) [2010-10-21, 11-19, 12-10] [[Support/Goals/UX_Testing|Details]] | *P2 Regular user testing about how users use our site (Michael) [2010-10-21, 11-19, 12-10] [[Support/Goals/UX_Testing|Details]] | ||