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Support/Goals/UX Testing/2010-10: Difference between revisions
Support/Goals/UX Testing/2010-10 (view source)
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***On our current system a search for "What to do when flashplayer crash" gets zero results. Changing the search to "flashplayer crash" gets 7 results of support questions with the word "flashplayer" in them. Changing that to "flash player crash" gets 24 results with articles listed containing the word "Flash" and "Crash" but not the article "The Adobe Flash plugin has crashed." | ***On our current system a search for "What to do when flashplayer crash" gets zero results. Changing the search to "flashplayer crash" gets 7 results of support questions with the word "flashplayer" in them. Changing that to "flash player crash" gets 24 results with articles listed containing the word "Flash" and "Crash" but not the article "The Adobe Flash plugin has crashed." | ||
***On Kitsune we get very similar results. Then I added the keywords "Flash flashplayer player plugin crash adobe" to "The Adobe Flash plugin has crashed." Then a search for "What to do when flashplayer crash" still gets zero results. But a search for "flashplayer crash" does finally give you "The Adobe Flash plugin has crashed" listed number one. | ***On Kitsune we get very similar results. Then I added the keywords "Flash flashplayer player plugin crash adobe" to "The Adobe Flash plugin has crashed." Then a search for "What to do when flashplayer crash" still gets zero results. But a search for "flashplayer crash" does finally give you "The Adobe Flash plugin has crashed" listed number one. | ||
*Nonsense results | |||
**[http://sumo.graymattergravy.com/videos/nonsense.ogv Video] (1 min.) | |||