canmove, Confirmed users
2,081
edits
Thunderbird:Testing:Shutdown Hang: Difference between revisions
Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 22:11, 28 December 2010
, 28 December 2010nits
mNo edit summary |
m (nits) |
||
| Line 1: | Line 1: | ||
If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is | If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. Or perhaps you encountered a message that "Thunderbird is already running". The "already running" message can be a symptom that is not related to hangs, so it is essential that you check taskgmgr or ps to find thunderbird there; if you don't see thunderbird listed, then you do not have a hang. | ||
There are several reported [[#Bugs|Bugs]], but please only comment in a bug, or report a new one, using detailed information which you can obtain from the [[#Symptoms|Symptoms]] list below. In other words, just reporting or commenting that you hang is not useful - please support your report and comments with data. | There are several reported [[#Bugs|Bugs]], but please only comment in a bug, or report a new one, using detailed information which you can obtain from the [[#Symptoms|Symptoms]] list below. In other words, just reporting or commenting that you hang is not useful - please support your report and comments with data. | ||
| Line 6: | Line 6: | ||
To be most helpful, you will want to | To be most helpful, you will want to | ||
* '''describe your environment''' | * '''describe your environment''' (which includes steps which may help you avoid the problem) | ||
* '''obtain a hang stacktrace''' | * '''obtain a hang stacktrace''' | ||
* '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | * '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | ||
'''Describe the environment''' - Answer these easy questions in a bug report or posting to support: | '''Describe the environment''' - Answer these easy questions in a bug report or posting to support: | ||
# | # Does Thunderbird hang ... : | ||
#* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode you will want to disable add-ons until you find which add-on is causing the problem, then contact the add-on author. | #* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode you will want to disable add-ons until you find which add-on is causing the problem, then contact the add-on author. | ||
#** happen without calendar/lightning extension? ({{Bug|532435}}) | #** happen without calendar/lightning extension? ({{Bug|532435}}) | ||