Support/GetSatisfaction/GettingStarted: Difference between revisions
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== Rule # 5 Use the Search Luke == | == Rule # 5 Use the Search Luke == | ||
Use the built-in search | Use the built-in search to find solutions in the knowledge base, Get Satisfaction and MozillaZine. Often, however, it's faster and easier to use Google to search using "site:sitename". | ||
e.g. if you are searching for information about gmail settings then the following searches would be faster | e.g. if you are searching for information about gmail settings then the following searches would be faster | ||
"site:siteurl thunderbird gmail settings": | "site:siteurl thunderbird gmail settings": | ||
* [http://www.google.ca/search?q=site%3Asupport.mozillamessaging.com+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:support.mozillamessaging.com thunderbird gmail settings] | * [http://www.google.ca/search?q=site%3Asupport.mozillamessaging.com+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:support.mozillamessaging.com thunderbird gmail settings] | ||
* [http://www.google.ca/search?q=site%3Agetsatisfaction.com%2Fmozilla_messaging+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:getsatisfaction.com/mozilla_messaging thunderbird gmail settings] | |||
* [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:kb.mozillazine.org thunderbird gmail settings] | * [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a site:kb.mozillazine.org thunderbird gmail settings] | ||
* [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#sclient=psy&hl=en&client=firefox-a&hs=hBR&rls=org.mozilla:en-US%3Aofficial&source=hp&q=site:forums.mozillazine.org+thunderbird+gmail+settings&aq=f&aqi=&aql=&oq=&pbx=1&fp=814250bde4529105 site:forums.mozillazine.org thunderbird gmail settings] | * [http://www.google.ca/search?q=site%3Akb.mozillazine.org+thunderbird+gmail+settings&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#sclient=psy&hl=en&client=firefox-a&hs=hBR&rls=org.mozilla:en-US%3Aofficial&source=hp&q=site:forums.mozillazine.org+thunderbird+gmail+settings&aq=f&aqi=&aql=&oq=&pbx=1&fp=814250bde4529105 site:forums.mozillazine.org thunderbird gmail settings] | ||
Revision as of 01:26, 21 January 2011
Rule # 1 Always have fun
If it's not fun, email the Technical support lead, roland AT mozillamessaging.com and we'll figure out a way to make it fun :-)
Rule # 2 Always be polite
Even if folks are impolite, be polite. It doesn't make things better to respond to impoliteness with impoliteness. If you are getting frustrated with folks rudeness or folks are abusive, see Rule #1 and immediately contact Roland (see rule #1)
Rule # 3 Use the Boilerplate
More than 50% of support requests have already been answered previously or at the support topics requires some Boilerplate response (e.g. most support topics have troubleshooting details missing)
Please use the Boilerplate responses here: https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/BoilerPlate and customize them to your style of writing and to the particular support request
Rule # 4 Don't re-invent the wheel, link to existing solutions
More than 50% of the support topics already have solutions at:
- The official knowledge base at support.mozillamessaging.com
- previous replies on Get Satisfaction
- the excellent 3rd party knowledge base at MozillaZine
- the excellent 3rd party support forums at MozillaZine
- the rest of the Internet e.g. SuperUser
Rule # 5 Use the Search Luke
Use the built-in search to find solutions in the knowledge base, Get Satisfaction and MozillaZine. Often, however, it's faster and easier to use Google to search using "site:sitename". e.g. if you are searching for information about gmail settings then the following searches would be faster "site:siteurl thunderbird gmail settings":