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Support/GetSatisfaction/GettingStarted: Difference between revisions
Support/GetSatisfaction/GettingStarted (view source)
Revision as of 01:58, 21 January 2011
, 21 January 2011→Rule # 6 - Develop your own personal support process that works for you
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It doesn't hurt to be a wee bit systematic :-) | It doesn't hurt to be a wee bit systematic :-) | ||
Most people do the following: | Most people do the following: | ||
# Find topics you think you can solve via the [http://getsatisfaction.com/mozilla_messaging/ get satisfaction console] or via a search for topics you | # Find topics you think you can solve via the [http://getsatisfaction.com/mozilla_messaging/ get satisfaction console] or via a search for topics you know you can help with or via RSS for a particular tag (e.g. if you know the settings for Comcast, then search for topics with Comcast in them or subscribe to the RSS feed for Comcast) | ||
# search for answers to the support topics | # search for answers to the support topics | ||
# post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] (this causes an automatic email subscription to any subsequent replies to the topic) that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]] - We recommend using Get Satisfaction Replies and not comments! | # post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] (this causes an automatic email subscription to any subsequent replies to the topic) that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]] - We recommend using Get Satisfaction Replies and not comments! | ||