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It doesn't hurt to be a wee bit systematic :-) | It doesn't hurt to be a wee bit systematic :-) | ||
Most people do the following: | Most people do the following: | ||
# Find topics you think you can solve via the [http://getsatisfaction.com/mozilla_messaging/ get satisfaction console] or via a search for topics you know you can help with or via RSS for a particular tag (e.g. if you know the settings for Comcast, then search for topics with Comcast in them or subscribe to the RSS feed for Comcast) | # Find topics you think you can solve via the [http://getsatisfaction.com/mozilla_messaging/ get satisfaction console] or via a search for topics you know you can help with or via RSS for a particular tag (e.g. if you know that you can help folks with problems with the settings for Comcast, then search for topics with Comcast in them or subscribe to the RSS feed for Comcast) | ||
# search for answers to the support topics | # search for answers to the support topics | ||
# post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] (this causes an automatic email subscription to any subsequent replies to the topic) that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]] - We recommend using Get Satisfaction Replies and not comments! | # post a reply using [[Thunderbird/Support/GetSatisfaction/BoilerPlate|your own personal boilerplate]] (this causes an automatic email subscription to any subsequent replies to the topic) that answers the question or asks for [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Troubleshooting_details_missing|followup troubleshooting details]] - We recommend using Get Satisfaction Replies and not comments! |