Thunderbird/Support/Workflow: Difference between revisions

Thunderbird/Support/Workflow (view source)

414 bytes removed , 8 February 2011

Confirmed users

5,365

edits

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 ==== Removing Profanity and Attack Language from Replies ====
-If the user does really want community support despite the rant, then reply with something like the following:
+If the user does really want community support despite the rant, then reply with [[Thunderbird/Support/GetSatisfaction/BoilerPlate#Removing_Profanity_and_Attack_Language_from_Replies|"Removing Profanity and Attack Language" reply text and emoticon text]]
-"''Hi. I understand from your post that you are frustrated. However profanity and disrespectful language are unacceptable because they violate the [http://getsatisfaction.com/ccpact CCPact]. I have asked the Get Satisfaction staff to remove the offending text in your post. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community.''"
-Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration."
 == Bugzilla ==