Support/Live Chat/Requirements: Difference between revisions

Line 24: Line 24:


===In the chat queue===
===In the chat queue===
'''At  some point after providing the question details, the user must have a chance to join the chat queue. If the queue is full, the user should be able to keep trying to join without retyping the question. The user must be see:'''
'''At  some point after providing the question details, the user must have a chance to join the chat queue.'''
*'''A position in the queue should be preserved when the user starts typing a question'''
*If a position in the queue can't be preserved, or the reservation times out, the user should be able to keep trying to join without having to retype the question.
 
'''The user must be see:'''
*'''Current queue status with estimated wait time, queue position, or other info (design TBD)'''
*'''Current queue status with estimated wait time, queue position, or other info (design TBD)'''
*'''A template containing rules and top issues'''
*'''A template containing rules and top issues'''
canmove, Confirmed users
382

edits