canmove, Confirmed users
382
edits
Support/Live Chat/Requirements: Difference between revisions
→In the chat queue
| Line 24: | Line 24: | ||
===In the chat queue=== | ===In the chat queue=== | ||
'''At some point after providing the question details, the user must have a chance to join the chat queue. If the queue | '''At some point after providing the question details, the user must have a chance to join the chat queue.''' | ||
*'''A position in the queue should be preserved when the user starts typing a question''' | |||
*If a position in the queue can't be preserved, or the reservation times out, the user should be able to keep trying to join without having to retype the question. | |||
'''The user must be see:''' | |||
*'''Current queue status with estimated wait time, queue position, or other info (design TBD)''' | *'''Current queue status with estimated wait time, queue position, or other info (design TBD)''' | ||
*'''A template containing rules and top issues''' | *'''A template containing rules and top issues''' | ||