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Support/Live Chat/Requirements: Difference between revisions
→Metrics
| Line 145: | Line 145: | ||
*Question fields (title, OS, version, etc) | *Question fields (title, OS, version, etc) | ||
*Tags | *Tags | ||
*ID's of all participating helpers | *ID's of all participating helpers | ||
*Date/time | *Date/time | ||
*Wait time in the queue | *Wait time in the queue | ||
*Was the chat answered by an agent (yes/no)? | *Was the chat answered by an agent (yes/no)? | ||
'''Chat message storage''' | |||
*Chat's unique ID | |||
*Message text (each message up to 20KB) | |||
'''Survey result in DB''' | '''Survey result in DB''' | ||