Support/Live Chat/Requirements: Difference between revisions

Support/Live Chat/Requirements (view source)

82 bytes removed , 21 April 2011

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canmove, Confirmed users

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 *'''See questions in the queue, ideally on the chat dashboard'''
 *'''Get notifications upon chat offers, invitations, and messages'''
+*Join #sumo via the Live Chat interface (P2 requirement)
-===Upon accepting a chat===
+===Upon accepting/joining a chat===
+*'''See the full chat history when joining an ongoing chat'''
 *'''See chat details (OS, plugins, version, question, etc)'''
 *'''See canned responses in a dropdown menu'''
@@ Line 106: / Line 108: @@
 *'''See the chat dashboard'''
 *"Knock" (request to join) on a question being answered (P3)
-*'''When joining a chat session, see the full history and question details of that session'''
-*Join #sumo via the Live Chat interface (P2 requirement)
 ===Live Chat helpers group===
 '''[[Support/Live Chat/User Stories/Abby|Abby's user story]]'''
 *'''Pick any question from the queue to answer'''
-*'''Invite any registered user to any chat session'''
+*'''Join any ongoing chat from the current questions list''
-*Private message other online contributors (P3)
+*Apply tags to chats (P2 requirement)
-*Apply tags to chats (P2)
-===Room monitors===
+===Room Monitors (or Moderators)===
 '''[[Support/Live Chat/User Stories/John|John's user story]]'''
 *'''Watch any chat without the user or agent knowing'''
-*'''Join any chat'''
-*'''Talk in any chat'''
 *'''Kick the agent out of any chat, to handle abuse'''
 *'''Open and close the chat queue'''