Confirmed users
78
edits
Support/Live Chat/Requirements: Difference between revisions
→Before joining the queue
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*'''When the problem started to occur (selectable option)''' | *'''When the problem started to occur (selectable option)''' | ||
*'''How often the problem happens (selectable option)''' | *'''How often the problem happens (selectable option)''' | ||
*'''text: Are you currently on the computer that is having the problem? (checkbox default to yes)''' | |||
*Which agent the user would prefer to chat with | *Which agent the user would prefer to chat with | ||
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*'''Which Firefox version (autodetect)''' | *'''Which Firefox version (autodetect)''' | ||
*'''Which plugins are used (autodetect)''' | *'''Which plugins are used (autodetect)''' | ||
*Article/search used to get to chat (autodetect) | *Article/search used to get to chat (autodetect, hidden from user) | ||
===In the chat queue=== | ===In the chat queue=== | ||