BMO/Request Queue Proposal: Difference between revisions
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* Set up a community expectation that all requests should be addressed within two weeks at the very most, or reassigned. | * Set up a community expectation that all requests should be addressed within two weeks at the very most, or reassigned. | ||
* Those paid to work on Mozilla are free to set tighter expectations for themselves or their managees, such as daily reviews. | * Those paid to work on Mozilla are free to set tighter expectations for themselves or their managees, such as daily reviews. | ||
* Help reviewers to [[BMO/Handling_Requests|understand]] that fulfilling | * Help reviewers to [[BMO/Handling_Requests|understand]] that fulfilling a request is not the only way of resolving it; they can ask for more information, or for a discussion, or for a patch breakup. | ||
===Metrics=== | ===Metrics=== | ||
* Start gathering per-product metrics on how many requests are older than a week, and other relevant metrics - {{bug|679080}}. | * Start gathering per-product metrics on how many requests are older than a week, and other relevant metrics - {{bug|679080}}. | ||
Revision as of 09:36, 22 September 2011
Problems
- We have a large backlog of un-serviced requests, particularly requests for review
- New and existing contributors get discouraged by long wait times for review, or request fulfilment
Proposal
Declare Request Bankruptcy
- Unilaterally cancel all requests older than a certain date.
- 6 months for reviews (that would be approximately 1012 reviews cancelled) and other requests, 3 months for super-reviews.
- Unilaterally cancel all review requests on resolved bugs.
- Unilaterally cancel all requests where the requestee has not done anything in Bugzilla for 6 months.
In each case, we would add an explanatory apologetic comment, inviting requesters to re-request the flag if they felt it was still relevant.
Set Up Whines
- Write a Bugzilla extension which whines about outstanding requests - bug 682847.
- Emails about this are sent to every account with requests outstanding.
Change Expectations
- Set up a community expectation that all requests should be addressed within two weeks at the very most, or reassigned.
- Those paid to work on Mozilla are free to set tighter expectations for themselves or their managees, such as daily reviews.
- Help reviewers to understand that fulfilling a request is not the only way of resolving it; they can ask for more information, or for a discussion, or for a patch breakup.
Metrics
- Start gathering per-product metrics on how many requests are older than a week, and other relevant metrics - bug 679080.