Thunderbird/StatusMeetings/2012-01-24/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2012-01-24
Jump to navigation
Jump to search
| Line 3: | Line 3: | ||
# sadness = 649/847 = 74% (1 week ago:70%) - ''NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week'' | # sadness = 649/847 = 74% (1 week ago:70%) - ''NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week'' | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 34,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders | ||
#* 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails | #* 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails | ||
#* 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor | #* 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor | ||
Revision as of 06:24, 24 January 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 649/847 = 74% (1 week ago:70%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday last week
- Top 5 active (getactive-m.rb)
- 34,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders
- 24,http://getsatisfaction.com/mozilla_messaging/topics/how_do_we_adjust_line_spacing_when_composing_relpying_to_or_forwarding_emails
- 23,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_use_word_as_my_email_editor
- 19,http://getsatisfaction.com/mozilla_messaging/topics/help_thunderbird_has_stolen_my_lightning_calendar
- 16,http://getsatisfaction.com/mozilla_messaging/topics/upgraded_thuderbird_and_it_wont_open
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 285 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);92 christ1 of USA (v); 92 sfhowes (v); 135 chrisramsden (v); 97 bernd_s (v); 41 san_2972983 (v); 12 elcameleon1 (v) ; 10 wayne_mery (v); 38 pat_guano (v); 131 anje_yelf (v); 19 xenos_2754850 (v); 11 squib (v); 12 rsx11m (v); 14 rtanglao; 70 jmn_3372739 (v) gethappykludged-m.rb)
- new contributors: welcome to jmn_3372739!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 175/5, Tue 206/7, Wed 235/8, Thu 227/5, Fri 206/8, Sat 164/7, Sun 165/7 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
