Support/Goals/2012Q1: Difference between revisions
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==Grow our community== | ==Grow our community== | ||
*{{new|Develop overview of all l10n communities}} [RA] [[Support/Goals/ | *{{new|Develop overview of all l10n communities}} [RA] [[Support/Goals/L10n_overview|Plan]] | ||
*{{new|Develop program to build and energize community around product releases}} [MA] [[Support/Goals/page-name|Plan]] | *{{new|Develop program to build and energize community around product releases}} [MA] [[Support/Goals/page-name|Plan]] | ||
*{{new|Develop program to recognize and reward community members}} [MA] [[Support/Goals/page-name|Plan]] | *{{new|Develop program to recognize and reward community members}} [MA] [[Support/Goals/page-name|Plan]] | ||
*{{new|Develop a mentoring toolkit for the SUMO special interest group (from REMO)}} [RA] [[Support/Goals/SIG-toolkit|Plan]] | *{{new|Develop a mentoring toolkit for the SUMO special interest group (from REMO)}} [RA] [[Support/Goals/SIG-toolkit|Plan]] | ||
*{{new|Develop program to build and energize our community around the first NativeUI release}} [ML/MA] [[Support/Goals/NativeUIsuperheroes|Plan]] | *{{new|Develop program to build and energize our community around the first NativeUI release}} [ML/MA] [[Support/Goals/NativeUIsuperheroes|Plan]] | ||
Revision as of 08:41, 10 February 2012
High-level 2012 goals
Retain users
- Maximize self-service efficiency
- Achieve 100% action rate in user-to-user support
Improve our products
- Listen to our users through more sources
- Communicate findings better to developers
Meta goal: Grow our community
Retain users
- [NEW] Research, redesign and begin implementation of new information architecture, including improved search and browsability [AT/Devs/CW/MV] Plan
- [NEW] Define and implement Metrics and KPI Dashboard [AT] Plan
- [NEW] Finalize Marketplace support for the beta release [IG] Plan
- [NEW] Launch the pilot Genius Bar event [CW/IG/ML/MV] Plan
- [NEW] Update all Mobile support documentation for NativeUI [ML/RA] Plan
- [NEW] Design and document a process for documenting emerging issues [MV] Plan
- [NEW] Reduce articles waiting for review to one week or less [MV] Plan
Improve our products
- [NEW] Hire Support Analyst (Desktop Release) [DT] Plan
- [NEW] Adopt a Social Feedback Tool (Input & Twitter) [IG] Plan
- [NEW] Drive changes in Firefox around mitigating search hijacking [CW] Plan
Grow our community
- [NEW] Develop overview of all l10n communities [RA] Plan
- [NEW] Develop program to build and energize community around product releases [MA] Plan
- [NEW] Develop program to recognize and reward community members [MA] Plan
- [NEW] Develop a mentoring toolkit for the SUMO special interest group (from REMO) [RA] Plan
- [NEW] Develop program to build and energize our community around the first NativeUI release [ML/MA] Plan